We are seeking an experienced IT Service Portfolio Manager to establish, manage and develop the IT service portfolio for a dedicated business service line. Acting as a trusted link between the business and IT Digital Operations, you will help ensure that service priorities, investment decisions and delivery plans are aligned to business goals and deliver a positive experience for end users.

This is a senior, business-facing role for someone who combines strong service-management expertise with commercial awareness and a practical approach to operational improvement. You will oversee portfolio health, demand, resource capacity, performance and risk, while working closely with technology teams, Finance Business Partners and senior stakeholders to turn priorities into well-governed, deliverable plans.

WHAT YOU’LL DO

- Lead service portfolio management for an assigned business service line, maintaining a clear view of demand, resources, projects, enhancements and delivery priorities.
- Work with business stakeholders to understand current and future service needs, translating these into practical portfolio requirements, plans and roadmaps.
- Develop and manage forward-looking demand, resource and budget plans, ensuring delivery remains within agreed financial measures and portfolio constraints.
- Monitor portfolio health, service performance, capacity and utilisation, using data and service metrics to identify trends, risks and improvement opportunities.
- Analyse inbound incidents and service requests to understand recurring issues, service demand and opportunities to improve the end-user experience.
- Align IT service delivery and portfolio priorities with the strategic goals of the business service line.
- Build strong relationships with business leaders, IT leadership, Finance Business Partners, technical teams, customers and other delivery partners.
- Lead and improve the service journey for the business service line, providing feedback, escalating service or process issues where needed and following actions through to resolution.
- Prepare and communicate clear technology and business-alignment plans, portfolio updates,



performance reports and recommendations for a range of stakeholders.
- Support business-case development, cost-benefit analysis, investment evaluation and funding requests for new services, enhancements and service-management initiatives.
- Keep IT Digital Operations leadership informed on portfolio plans, status, funding, prioritisation, performance, risks and approvals.
- Stay current with relevant service-management trends and bring practical ideas that improve service delivery, value and efficiency.

WHAT YOU’LL BRING

Service Portfolio and Demand Management

You have experience managing an IT service portfolio, service line or equivalent demand-led technology environment. You understand how to balance competing priorities, maintain a clear portfolio pipeline and connect business demand with achievable plans, capacity and delivery outcomes.

Business and Technology Alignment

You are comfortable working directly with business stakeholders to understand their objectives, challenges and service expectations. You can represent the business perspective within IT while explaining technology plans, constraints and risks in a clear, constructive way.

Financial, Resource and Roadmap Planning

You have experience contributing to or owning demand budgets, resource planning, service roadmaps or investment cases. You are able to assess costs, benefits, risks and priorities, working with Finance Business Partners and technology teams to support sound decisions.

Service Performance and Improvement

You know how to use service data, metrics, incident trends and stakeholder feedback to understand portfolio health and identify opportunities to improve. You enjoy turning insight into clear actions that strengthen service performance, reliability and user experience.





Stakeholder Engagement and Communication

You build productive relationships across senior leadership, technical teams, business partners, customers and suppliers. You are an effective communicator with excellent spoken and written business English, and can produce explicit reports, plans, business correspondence and presentations for different audiences.

Problem Solving, Influence and Judgement

You bring sound problem-management skills, good judgement and the confidence to influence outcomes. You can evaluate risks associated with service investments and purchases, negotiate constructively and escalate issues appropriately when progress or decisions are needed.

HELPFUL EXPERIENCE

- Experience with ServiceNow or another IT service-management platform.
- Experience with IT service governance, incident and problem management, change activity or service-request processes.
- A bachelor’s degree in a relevant discipline, or equivalent IT-industry knowledge and experience.
- Experience in a large-scale, regulated or operationally complex environment.
- Familiarity with current and emerging service-management practices and industry trends.

QUALIFICATIONS AND AVAILABILITY

You will hold an ITIL certification. Some travel and flexible working hours, including occasional weekend work, may be required to support business and operational needs.

WHY JOIN

This role offers the opportunity to influence how a business service line experiences technology: from demand and investment planning through to day-to-day service performance and continuous improvement. You will work at the intersection of business strategy, IT operations and financial planning, making a visible contribution to service quality and value.

APPLICATION INFORMATION

If you have a strong background in IT service portfolio management, service delivery or business-facing IT operations, we would welcome your application. Please submit a CV outlining your experience with portfolio planning, stakeholder engagement, demand and resource management, service performance and ITIL-based service practices.

📌 IT Service Portfolio Manager (B (India)
🏢 Project Foundry Resourcing Services
📍 India