Company Description Zenith Services Inc., founded in 2006, is an IT consulting and solutions firm focused on end-to-end digital transformation and technology services. The company takes a lean and agile approach, collaborating closely with clients to design customized solutions across the digital value chain. Zenith has robust expertise in Retail Banking, Capital Markets, Information Security, and Applications Management, helping organizations turn IT into a strategic asset.

The firm supports businesses in improving efficiency and accelerating revenue growth through cloud and on-premise application delivery. Zenith serves multiple industry verticals, including Finance, Banking, Insurance, Telecom, and others.

Role Description The IN – Operational Process Management Analyst III is a contract, on-site role based in Bengaluru South. This role focuses on analyzing, documenting, and optimizing business processes to support operational efficiency and compliance. The analyst will collaborate with cross-functional teams to gather requirements, map workflows, identify process gaps, and recommend improvements aligned with business objectives.

Responsibilities include preparing detailed process documentation, developing performance metrics, supporting implementation of process changes, and tracking outcomes. The role also involves creating clear communication materials for stakeholders, facilitating workshops or meetings, and providing ongoing analysis to ensure processes remain effective and scalable.

Job Title: IN – Operational Process Management Analyst III

Location: Bangalore, India

Job Type:



Contract

Work Mode: Onsite

Experience: 3–4 Years The HPEN CPQ Operations Analyst is responsible for supporting Configure, Price, Quote (CPQ) operations and maintaining strong business relationships across multiple business units. The role focuses on operational support, system troubleshooting, testing, and coordination across sales operations processes to ensure accuracy, efficiency, and operational excellence.

- Provide front-line operational support for CPQ and sales operations processes.
- Build and maintain effective working relationships across multiple business units.
- Support system troubleshooting and resolve operational issues involving tools such as Salesforce (SFDC) and Deal UI.
- Assist with testing activities, including functional testing and system validation.
- Facilitate information sharing and promote best practices across teams.
- Support cross-functional sales operations processes and ensure smooth workflow execution.
- Maintain operational accuracy, accountability, and reliability while meeting deadlines.
- Use Microsoft Office applications to maintain records, analyze information, and prepare reports.
- Knowledge of quoting processes and CPQ operations.
- Familiarity with Salesforce (SFDC) and Deal UI tools.
- Proficiency in Microsoft Office Suite.
- Strong operational and problem-solving skills.
- Good accountability and reliability.
- Effective time management and organizational skills.
- Ability to collaborate with cross-functional teams.
- Strong communication and coordination skills.

📌 IN – Operational Process Management Analyst III (Bengaluru)
🏢 Zenith Services
📍 Bengaluru