Location: Delhi NCR | Work from Office

Experience: 4–8 years

Department: Human Resources

Reporting to: Founder / CEO

About Credflow

Credflow is a rapid-growing fintech company focused on making Indian SMEs cash rich. With 2 lakh+ businesses using our technology platform, we combine SaaS, lending and financial services to solve working capital challenges for SMEs.

As we scale our lending operations, NBFC business and technology platform, we are looking for a high-ownership HR Business Partner who can build a performance-driven organization and work closely with business leaders.

Role Overview

We are looking for a business-oriented, analytical and execution-driven HR Business Partner who can take end-to-end ownership of people management, performance, talent development and HR operations.

This is not a traditional administrative HR role. The ideal candidate should understand business objectives, challenge managers constructively, drive accountability and help build a high-performance culture.

The person will work closely with the leadership team to ensure that Credflow has the right people, organizational structure, performance systems and management processes to scale effectively.

Key Responsibilities

1. Performance Management & KRAs

- Design and implement measurable KRAs and KPIs across departments.
- Drive monthly and quarterly performance reviews with functional leaders.
- Identify underperformers and implement structured performance improvement plans (PIPs).
- Ensure performance appraisals are objective, data-driven and linked to business outcomes.
- Build a culture of accountability, ownership and meritocracy.

2. Talent Acquisition & Workforce Planning

- Work with business heads to identify manpower requirements and build hiring plans.
- Own end-to-end recruitment for critical business and leadership positions.
- Improve hiring turnaround time, candidate quality and offer-to-joining conversion.
- Develop structured interview processes, assessments and scorecards.
- Monitor recruitment productivity and cost per hire.

3. Organization Design & Leadership Support





- Partner with the CEO and business heads on organizational structure, reporting lines and role clarity.
- Identify capability gaps and recommend hiring, restructuring or internal development.
- Support succession planning and leadership development.
- Help managers improve delegation, team productivity and people management.
- Ensure clear ownership and accountability across functions.

4. Employee Engagement & Retention

- Conduct regular employee feedback sessions and identify organizational concerns.
- Analyze attrition trends and proactively address retention risks.
- Drive employee engagement, recognition and internal communication initiatives.
- Conduct structured onboarding, probation reviews, stay interviews and exit interviews.
- Build a professional, transparent and performance-oriented work environment.

5. HR Operations, Policies & Compliance

- Ensure smooth execution of payroll inputs, attendance, leave management and employee documentation.
- Maintain updated HR policies, employee records and HRMS data.
- Ensure compliance with applicable labour laws, POSH, maternity benefits, PF, ESI and other statutory requirements.
- Manage employee grievances, disciplinary processes and separations professionally and in accordance with applicable law.
- Standardize HR SOPs and automate repetitive HR processes.

6. HR Analytics & Management MIS

- Build and maintain HR dashboards covering headcount, hiring, attrition, performance and employee costs.
- Track departmental productivity and manpower efficiency.
- Prepare monthly HR MIS for the CEO and leadership team.
- Use data to identify workforce inefficiencies and recommend corrective actions.

Required Qualifications & Skills

- MBA/PGDM in HR or equivalent qualification.
- 4–8 years of relevant HR experience, preferably in fintech, NBFCs,



financial services, SaaS or high-growth startups.
- Demonstrated experience in HR business partnering, performance management and talent acquisition.
- Strong understanding of KRAs, KPIs, appraisal frameworks and performance improvement processes.
- Excellent Excel, Google Sheets and HR analytics skills.
- Working knowledge of Indian labour laws and HR compliance.
- Strong communication, negotiation, conflict-resolution and stakeholder-management skills.
- Ability to independently manage difficult employee conversations and sensitive people matters.
- High ownership, urgency, discretion and execution capability.

Key Performance Indicators

Performance Area| Illustrative KPI

Performance Management| 100% KRA coverage and timely reviews

Talent Acquisition| Hiring TAT, quality of hire and offer-to-joining ratio

Employee Retention| Regrettable attrition and early attrition

Organization Effectiveness| Role clarity, manager effectiveness and productivity improvements

HR Compliance| Timely compliance and closure of audit observations

HR Operations| Payroll accuracy, onboarding TAT and HRMS data accuracy

HR Analytics| Accurate monthly HR dashboard and actionable insights

What We Are Looking For

- Business-first mindset: Understands that HR exists to help the organization perform better.

- Strong execution: Takes ownership and closes issues without repeated follow-ups.

- Comfortable with difficult decisions: Can handle performance issues, employee conflicts and organizational changes fairly and professionally.

- Analytical approach: Uses data rather than intuition alone to make people decisions.

- Ability to challenge leadership: Can constructively push back on managers and hold them accountable.

- Startup mindset: Comfortable building processes from scratch and operating in a fast-paced environment.

We are not looking for someone whose experience is limited to recruitment, payroll or employee engagement activities. We need an HR professional who can act as a genuine business partner and help build a high-performance organization.

📌 HR Business Partner (HRBP) (Delhi)
🏢 CredFlow
📍 Delhi