Job Title: Regional Head – Operations (East)

Department : Operations

Location : Kolkata/Lucknow

Reporting Manager: Zonal Head Operations

Key Role of the Position: The incumbent will be responsible for designing and effectively driving Operations for the assigned Region. The role would also involve partnership with group companies (CFS – Pharma & Optical /IRX) for developing a consolidated ecosystem for sustained growth and Operational excellence.

Education/Qualification: MBA/MHA/Postgraduate with specialization in Sales /Operations. Candidate with relevant experience will be preferred.

Experience: Min. 15 years of relevant experience.

Industry Preference: Healthcare / Diagnostics / Retail / Medical Devices/pharma etc.

Key Responsibilities:

- Leadership and Strategic Planning:

· To plan operations strategy for the Region in accordance with the business forecast.

· Ensure alignment of operational activities with the hospital's mission, vision, and strategic objectives.

· To work closely with the Head – Operations and Director – Sales and Ops in driving both long term and short-term agenda for the Region.

- Budget and Financial Management

· Regular monitoring of financial performance of the centers in his/her Zone, identify variances, and implement corrective actions as needed.

· To identify cost optimization measures and work closely with the central team in creating a plan and its implementation.





· To ensure that optimal resource utilization is done and due control mechanism is implemented.

- Operational Management

· To ensure that centre level operations are smoothly aligned and both clinical and non-clinical departments work in coordination

· To ensure compliances per regulatory requirements and accreditation guidelines for the industry.

· To partner with Sales Head in co-designing marketing activities and its implementation for the year

· To keep track of the changing market dynamics & competition and redefine business strategy as per requirement.

- Quality and Service Standards

· Implement and monitor quality improvement initiatives to enhance patient outcomes and satisfaction. NABH Accreditation across all centres and ensuring compliance to the standards.

· Collaborate with medical staff and other departments to ensure the highest standards of care.

· Address and resolve issues related to patient care and operational efficiency.

· To keep a close watch on the NPS score and facilitate RCA and CAPA of customer complaints/grievances for improved service standards.

- Organization Culture and Talent Management:

· To partner in building Organization culture, foster ethos of the Organization which ultimately would lead to creation of value preposition.

· To partner in talent management initiatives for Learning, development and retention of the Critical talent in the team

· Any other business priority as defined by the Organization.

📌 Head Regional Operations (Lucknow)
🏢 Centre for Sight
📍 Lucknow