Role Description The Front Office Associate is a full-time, on-site position based in Amravati. This role is responsible for welcoming guests, managing check-in and check-out procedures, and ensuring a smooth and skilled front desk experience. Daily tasks include answering phone calls, responding to guest inquiries, coordinating with housekeeping and other departments, and maintaining accurate records of reservations and payments.

The Front Office

Associate supports guests with information about hotel services and local attractions, resolves concerns promptly, and upholds brand standards in appearance and conduct. The role requires a customer-focused approach, strong communication skills, and the ability to work in shifts, including weekends and holidays as needed.

Qualifications

- Candidates should possess strong Phone Etiquette and Receptionist Duties skills to handle calls, messages, and front desk operations efficiently.




- Candidates should possess excellent Customer Service and Communication skills to interact professionally with guests and team members.
- Candidates should possess practical experience with Check-in procedures and front office systems to manage reservations and guest registration accurately.
- Prior experience in hotel front office or hospitality operations is beneficial.
- Ability to work in a fast-paced environment, multitask, and stay organized under pressure.
- Proficiency in basic computer applications and hotel management software is an advantage.
- Fluency in English and local languages preferred; additional languages are a plus.
- Minimum high school diploma; a certificate or degree in hospitality management is an added benefit.

📌 Front Office (Amravati)
🏢 Centre Point Hospitality
📍 Amravati