Company Description

Aguada Anchorage, The Villa Resort, is an upscale property spread across 8 acres of lush, landscaped grounds just a 5-minute walk from Sinquerim beach in North Goa. The resort features thoughtfully designed villas that combine comfort, luxury, and convenience for guests seeking a premium stay experience. Set in a tropical environment, Aguada Anchorage focuses on personalized service and a relaxed yet refined atmosphere.

Team members join a hospitality environment that values attention to detail, guest satisfaction, and a welcoming culture. Working here offers exposure to luxury resort operations and an opportunity to grow in front office and guest relations.

Role Description The Front Office Associate is responsible for delivering a welcoming and efficient guest experience from arrival through departure in this full-time, on-site role located in North Goa. Daily tasks include managing the reception desk, greeting guests, handling check-in and check-out procedures, and responding to inquiries in person, over the phone, and via email. The role involves coordinating with housekeeping and other resort teams to ensure villas are prepared, guest requests are fulfilled, and any issues are resolved promptly.

The Front Office

Associate maintains accurate guest records, processes payments,



and follows standard operating procedures to uphold service quality and resort policies. This position requires a professional, guest-focused approach and the ability to stay calm and organized in a dynamic, high-traffic environment.

Qualifications

- Candidates should possess strong receptionist duties and check-in skills, including handling guest arrivals, departures, and reservation details accurately.
- Candidates should possess excellent phone etiquette and communication skills for managing calls, inquiries, and guest interactions clearly and professionally.
- Candidates should possess proven customer service abilities, with a focus on problem-solving, hospitality, and maintaining a courteous, respectful demeanor.
- Candidates should possess basic computer literacy, experience with front office or reservation systems, and the ability to manage records and payments.
- Relevant experience in hotel or resort front office operations is preferred; hospitality or customer service certification or diploma is an advantage.
- Candidates should possess proficiency in English; knowledge of local languages and additional foreign languages is beneficial.
- Candidates should possess robust organizational skills, attention to detail, and the ability to work flexible hours, including weekends and holidays.

📌 Front Office Associate (India)
🏢 Aguada Anchorage, The Villa Resort
📍 India