Company Description

Ember & Ice Health is an integrated physiotherapy, strength, and recovery studio based in Bengaluru, Karnataka. The studio brings clinical rehabilitation, supervised strength and conditioning, and structured recovery together in one facility, supporting clients from early treatment through return-to-activity testing. Ember & Ice Health focuses on personalized care for a wide range of conditions, including musculoskeletal pain, sports injuries, post-surgical rehabilitation, and mobility and balance issues.

The team prioritizes comprehensive assessments, individualized treatment plans, strength rebuilding, and long-term prevention without relying on template approaches. With specialized facilities, corporate wellness programs, and strong client feedback, Ember & Ice Health offers a modern, high-quality environment for both patients and team members.

Role Description The Front Desk Administrator is a full-time, in office role located at Ember & Ice Health in Bengaluru. This role is responsible for greeting clients, managing check-in and check-out procedures, and ensuring a welcoming and professional front desk experience. Day-to-day tasks include answering phone calls and inquiries, scheduling, confirming, and rescheduling appointments, managing client records, and coordinating with physiotherapists and trainers to support smooth session flow.

The role also involves handling sales inquiries, explaining the studio's services and facilities to prospective clients, following up with leads, and supporting client acquisition and sales conversions.

The Front Desk

Administrator will handle administrative duties such as maintaining reception area organization, processing payments, managing email communications and office equipment, and supporting basic office tasks.



Additionally, the role requires providing excellent hospitality and customer service, communicating studio policies and service information clearly, and ensuring clients feel welcomed and supported throughout their visit.

Qualifications

- Candidates should possess strong receptionist and front desk skills, including handling reception duties and managing incoming clients and inquiries.
- Candidates should possess excellent customer service and hospitality skills to provide a friendly, empathetic, and professional experience to clients and visitors.
- Candidates should possess clear and confident communication skills for in-person, phone, email, and written interactions.
- Candidates should have sales and client-handling skills, including explaining services, following up with prospective clients, and supporting sales conversions.
- Candidates should possess administrative assistance skills, including appointment scheduling, record management, and basic office coordination.
- Candidates should have the ability to use office equipment and basic computer applications, including email, calendars, spreadsheets, and practice management software.
- Previous experience working in a gym, clinic, hospital, physiotherapy centre, healthcare facility, or wellness studio is preferred.
- Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment are essential.
- Candidates should have a professional, friendly, and client-focused approach.
- A high school diploma or equivalent is required; additional coursework in administration, healthcare, fitness, or hospitality is an advantage.

Salary: ₹20,000 per month + performance-based incentives. Work Mode: Full-time, on-site.

- Location: Bengaluru, Karnataka.

📌 Front Desk Administrator (Bengaluru)
🏢 Ember u0026 Ice Health
📍 Bengaluru