Role: Executive – Hospitality, CRM & Soft Services

Location: Mumbai | Experience: 3–4 years

Roles & Responsibilities:

- Welcome clients and visitors, ensuring a professional and pleasant workplace experience.
- Build strong client relationships and respond promptly to requests, queries and feedback.
- Handle client complaints and escalations, coordinating with internal teams for timely resolution.
- Oversee daily housekeeping, pantry and other facility soft services.
- Supervise housekeeping and support staff to maintain cleanliness, hygiene and service standards.
- Conduct regular floor inspections and ensure meeting rooms and common areas are ready for use.
- Coordinate with vendors for supplies, service requirements and quality checks.
- Maintain records of client requests,



complaints, inventory and service reports.
- Support client meetings, employee engagement activities and events.
- Coordinate with facility and maintenance teams to resolve operational issues.

Candidate Requirements:

- 3–4 years of experience in hospitality, CRM or facility soft services, preferably in managed offices, coworking spaces, hotels or commercial properties.
- Robust communication, interpersonal and customer service skills.
- Ability to handle client concerns professionally and manage daily service operations.

📌 Facility Sen Executive or Asst Manager ( Female Candidates) (Mumbai)
🏢 315Work Avenue
📍 Mumbai