Company:

Gatim (gatim.in), a Jaipur-made cotton ethnic wear brand with 53 stores and a fast-growing online store.

What you will do:

Orders and dispatch (Shopify)

- Process daily orders on Shopify: confirm, invoice, print labels and hand them to the packing team.
- Book shipments on the courier platform (Shiprocket / Delhivery / others) and make sure every order before 2 pm goes out the same day.
- Call or WhatsApp COD customers to confirm the order before shipping.

Pickups and couriers:

- Schedule and follow up on daily courier pickups; Escalate missed pickups the same day.
- Track shipments stuck in transit and push couriers to deliver.
- Check courier bills every week and claim any overcharge on weight or wrong rates.

RTO and returns

- Track every RTO and return from the courier dashboard until it reaches the warehouse.
- Check returned parcels within 48 hours, restock good pieces in Shopify and record damaged ones.
- Every month, report RTO rate by courier and by pincode, and suggest which pincodes to block or make prepaid-only.

Stock in and out

- Receive stock coming from the main warehouse to the online office, check it against the transfer list, and update Shopify.
- Send stock back to stores or the warehouse when asked, with proper paperwork.
- Do a weekly 50-item stock count and fix mismatches between Shopify and the shelf.

Reporting





- Send a short report every Monday on WhatsApp: orders shipped, same-day dispatch %, RTO %, pending pickups, stock mismatches.

Who we are looking for

- At least 1 year of hands-on work on Shopify (order processing, fulfilment, inventory). Non-negotiable. Experience with a courier aggregator such as Shiprocket, Delhivery, NimbusPost, Shipway or similar.
- 1 to 4 years in e-commerce operations or logistics; D2C fashion or apparel a big plus. Comfortable with Excel or Google Sheets (filters, straightforward formulas).
- Speaks Hindi and Bengali; basic English for emails.
- Lives within about 45 minutes of the office.
- Can join immediately.

What we offer

- Industry-competitive salary with timely payouts.
- Monthly incentive of 10% of salary when KPIs are met.
- A growing brand: online sales are aiming for Rs 1 crore a month, so this role can grow into Online Operations Manager.

How we will measure you

- Same-day dispatch 95% or more, RTO rate down 20% in 3 months, 100% of COD orders confirmed, RTOs restocked within 48 hours, 99% stock match.

Interview test (30 minutes)

- Show them the Shopify admin and ask them to
- (1) find and fulfil a test order,
- (2) explain how they would cut RTO on COD orders,
- (3) read a courier invoice and spot an overcharge. Anyone who claims a year of Shopify will do part 1 easily.

📌 E-commerce logistics executive (Kolkata)
🏢 Gatim Fashion
📍 Kolkata