Company Description Bajaj Finserv, founded in April 2007, is the financial services arm of the Bajaj Group and one of India’s fastest-growing, most diversified non-banking financial companies (NBFCs). The organization offers a wide range of lending, insurance, and wealth advisory solutions across 24 products and 12 product lines. Guided by a philosophy of aiming for excellence rather than settling for “good,” Bajaj Finserv focuses on innovation, customer-centricity, and sustainable growth.

Its strong presence across the length and breadth of India provides team members with exposure to diverse markets, customer segments, and professional development opportunities.

Role Description This full-time, on-site Debt Collection Manager role is based in Etah and is responsible for leading and supervising the collections function for assigned portfolios. The role involves managing a team of collection executives, setting daily and weekly targets, monitoring performance, and ensuring adherence to regulatory and company policies. The manager will review delinquent accounts, design and implement collection strategies, and coordinate with internal stakeholders to optimize recovery while maintaining fair and respectful treatment of customers.

Daily activities include analyzing collection data, identifying risk trends, preparing reports, and recommending process improvements to enhance efficiency and minimize losses.



The role also requires handling escalated cases, coaching team members, and ensuring compliance with legal and ethical standards in all collection activities.

Qualifications

- Candidates should possess strong skills in debt collection operations, portfolio management, and recovery strategy planning.
- Candidates should possess strong people management skills, including team leadership, performance monitoring, coaching, and conflict resolution.
- Candidates should possess strong analytical and reporting skills, including proficiency with MS Excel or similar tools, data interpretation, and trend analysis.
- Candidates should possess strong communication and negotiation skills, including the ability to handle sensitive customer interactions and escalations professionally.
- Candidates should possess solid knowledge of relevant regulatory, legal, and compliance requirements related to collections and consumer finance.
- Relevant experience in collections or credit risk management within banking, NBFC, or financial services is highly beneficial.
- A bachelor’s degree in finance, business, accounting, or a related field is preferred; equivalent practical experience will also be considered.
- Ability to work on-site in Etah, adapt to dynamic business needs, and collaborate effectively with cross-functional teams.

📌 Debt Collection Manager (Etah)
🏢 Bajaj FinServ
📍 Etah