Job Responsibilities

- Assist customers with ferry schedules, ticket bookings, cancellations, rescheduling and refund-related queries.
- Handle customer enquiries through phone calls, emails and other communication channels.
- Handle customer complaints & provide suitable solutions and ensure timely resolution.
- Coordinate with internal teams, including operations, ticketing and terminal staff, to address customer requirements.
- Keep proper records of customer interactions, complaints, feedback and resolutions.
- Follow up with customers to ensure their concerns have been addressed.
- Ensure compliance with company communication standards, customer service procedures and policies.
- Maintain a professional and customer-friendly approach while interacting with passengers.

Qualification & Relevant Experience

- Graduate in any discipline.
- 2–4 years of experience in customer service, customer support, call center or front-office operations.




- Experience in the travel, hospitality will be an added advantage.

Skills & Mindset Required

- Excellent verbal and written communication skills.
- Robust interpersonal and problem-solving skills.
- Ability to handle customer complaints and difficult situations with patience and professionalism.
- Good coordination and follow-up skills, Ability to multitask, prioritise work and manage time effectively.
- Customer-focused attitude with a willingness to take ownership of customer concerns.
- Basic computer knowledge and familiarity with MS Office.
- Knowledge of CRM systems or ticketing software will be an added advantage
- Ability to work in shifts, including weekends and holidays, as per operational requirements.

📌 Customer Service Executive (Mumbai)
🏢 M2M Ferries
📍 Mumbai