Immediate Joiner

Exp- 5 Years

Location- Andheri

Key Responsibilities

- Build and maintain strong relationships with existing customers.
- Understand customer requirements and ensure timely resolution of queries and concerns.
- Coordinate with technical support, sales, and implementation teams to address customer issues.
- Manage customer onboarding and ensure a smooth implementation experience.
- Conduct regular customer follow-ups and review meetings.
- Monitor customer satisfaction and identify opportunities to improve customer experience.
- Manage renewals, contract extensions, and customer retention activities.
- Identify opportunities for upselling and cross-selling software products and services.
- Handle customer escalations and ensure timely resolution.
- Maintain customer records, feedback, and relationship management activities in CRM software.
- Ensure customer engagement and long-term business relationships.





Required Skills
- Robust customer relationship and account management skills.
- Experience in IT software, SaaS, ERP, CRM, or technology solutions.
- Excellent communication and interpersonal skills.
- Good problem-solving and coordination abilities.
- Experience handling customer escalations and queries.
- Knowledge of CRM tools and customer management processes.
- Ability to manage multiple customers and maintain long-term relationships.

Qualification
- Graduate in any discipline; MBA in Marketing or Business Administration is preferred.
- 5+ years of relevant experience in customer relationship management or account management.
- Experience in an IT software or SaaS company is preferred.

📌 Customer Relations Manager (Mumbai)
🏢 THE RRKS
📍 Mumbai