Position: Customer Engagement Manager – Audit & Assurance

Location: Mumbai (3) | NCR (1)

Role Overview

The Customer Engagement Manager will serve as the primary interface between clients and our client’s Audit & Assurance delivery teams. The role is responsible for ensuring seamless execution of client engagements by coordinating multiple internal stakeholders, managing project timelines, resolving issues proactively, and delivering a superior client experience.

Requirements

• Act as the primary relationship manager for assigned client accounts.

- Manage end-to-end execution of multiple client projects and ensure adherence to timelines and quality standards.
- Coordinate with internal delivery, operations, quality, technology, finance, and support teams to ensure successful project execution.
- Conduct regular client reviews, provide project updates, and manage stakeholder expectations.
- Identify risks, resolve escalations, and drive timely closure of issues.

•

Track project performance, prepare MIS/reporting,



and ensure governance requirements are met.

- Support account growth by identifying opportunities for additional services within existing clients. Skills & Competencies
- 0-1 years of experience in Client Relationship Management, Project Management, Customer Success, Account Management, or Operations. Freshers can also apply
- Exceptional project management and stakeholder management capabilities.
- Strong communication, presentation, and interpersonal skills.
- Proven ability to manage multiple projects and cross-functional teams simultaneously.
- Strong problem-solving, analytical, and decision-making skills.
- Ability to work effectively with senior client stakeholders and internal leadership teams.
- Experience in Audit, Assurance, Compliance, Consulting, BPO/KPO, or qualified services environments will be preferred.

MBA/PGDM preferred

📌 Customer Engagement Manager – Audit & Assurance (Mumbai)
🏢 AKMV Consultants
📍 Mumbai