Company Description MD PROPERTIES PRIVATE LIMITED, established in 2008, is a real estate company built on honesty, integrity, and customer satisfaction. The organization focuses on delivering landmark buildings and spacious residences at affordable prices, aiming to enhance the quality of life for its customers. A dedicated team of experienced real estate professionals provides knowledgeable, personalized support and strives to improve service standards continuously.

The company emphasizes innovation, responsible corporate citizenship, and a commitment to contributing to national development. MD PROPERTIES PRIVATE LIMITED believes in making a meaningful difference by aligning its work with a strong sense of purpose.

Role Description The CRM Lead is a full time, on-site role based in Kolkata, responsible for overseeing and optimizing customer relationship management processes. This position involves managing CRM systems, ensuring accurate data entry, tracking customer interactions, and generating reports to support sales and service decisions. The CRM Lead collaborates with sales and project teams to design and implement customer engagement strategies, follow up on leads, and maintain strong relationships with existing and prospective clients.

Daily tasks include analyzing customer data, segmenting customer profiles, monitoring service quality,



and coordinating communication campaigns to improve customer satisfaction and retention. The role also requires identifying process improvements, training team members on CRM best practices, and supporting management with insights for business growth.

Qualifications

- Candidates should possess strong Customer Relationship Management (CRM) and Sales skills to effectively manage client interactions and support business development.
- Candidates should possess solid Analytical Skills to interpret customer data, track performance metrics, and recommend actionable improvements.
- Candidates should possess effective Communication skills to engage with clients, collaborate with internal teams, and present insights clearly.
- Candidates should possess Project Management skills to coordinate CRM initiatives, manage timelines, and ensure seamless execution of customer-focused projects.
- Relevant experience in real estate or property management is beneficial.
- Proficiency with CRM software and basic data analysis tools (e.g., Excel, reporting dashboards) is preferred.
- Bachelor’s degree in Business, Marketing, Information Systems, or a related field is desirable.
- Ability to work independently, manage multiple priorities, and maintain a customer-centric approach is essential.

📌 CRM lead (Kolkata)
🏢 MD PROPERTIES PRIVATE
📍 Kolkata