Job Role: Customer Service Executive / Senior Executive (Call Centre)

Location: Chennai

Experience: 1–4 Years

Department: Customer Service

CTC- 5.5 lpa

Job Summary

We are looking for Customer Service Executives / Senior Executives to handle customer queries, provide product-related information, resolve concerns, and support collection activities through effective communication.

Key Responsibilities

- Handle inbound and outbound customer calls and collect/verify customer information.
- Assess customer eligibility based on defined requirements and guidelines.
- Explain product details, procedures, and policies while addressing customer queries.
- Maintain high-quality customer interactions and adhere to service standards.
- Follow up with customers for collections against purchased products.




- Achieve assigned performance targets and ensure customer satisfaction.
- Stay updated on product knowledge and process guidelines.

Required Skills
- Excellent verbal and written communication skills.
- Valuable telephone and email handling skills.
- Strong listening and interpersonal skills.
- Customer service orientation and problem-solving abilities.
- Attention to detail, professionalism, and multitasking skills.

Preferred Experience
- 1–4 years of experience in Customer Service / Call Centre operations.
- Experience in the hospitality industry is preferred.

📌 Call Centre- Customer Service Executive (Chennai)
🏢 EduRun Group
📍 Chennai