Associate: Regional Coordination

Location: Pune

Experience: 0-3 Years

Department: Supply

About Repos

At Repos, fuel is more than energy-it is the pulse of progress, powering India’s industries and ambitions. We are redefining how energy is accessed, delivered, and consumed through a disruptive Fuel-Tech E-commerce platform. Proudly backed by the visionary late Ratan Tata, Repos has expanded to 380+ cities. With 12 patents under our belt, we are driven by innovation and a bold vision for the future.

Role Overview

This isn’t just a role; it’s a commitment. At Repos, we’re looking for a dedicated coordinator who can ensure seamless communication and collaboration with customers after they purchase an RFS or RFD. As an Associate: Customer Coordination, you will be the key link between customers and our internal teams. You will manage end-to-end coordination, provide timely updates, resolve queries, and ensure customers experience smooth and hassle-free support throughout their journey.

What Are RFS and RFD?

Repos Fuel Station (RFS): A mobile fuelling solution that enables businesses to get fuel delivered directly to their doorstep without visiting a fuel station. Repos Fuelling Datum (RFD): A fuel management system that helps businesses track fuel usage, reduce wastage, and improve operational efficiency.

Key Responsibilities

1. Customer Coordination

- Act as the single point of contact for customers after the purchase of RFS or RFD.
- Share timely updates regarding manufacturing, dispatch, and delivery timelines.
- Proactively communicate progress and set clear customer expectations.

2. Relationship Management

- Build trust-based relationships with customers through explicit and empathetic communication.
- Ensure customer engagement is consistent, transparent, and supportive.
- Maintain positive customer relationships throughout the coordination journey.

3. Query and Complaint Resolution





- Handle and resolve customer queries and concerns promptly.
- Coordinate with internal teams to ensure timely resolutions.
- Follow up on pending issues to ensure smooth execution and customer satisfaction.

4. Documentation and Reporting

- Maintain accurate records of customer interactions, queries, and resolutions.
- Track and monitor customer orders, delivery status, and escalation logs.
- Prepare and share periodic reports on coordination activities and customer feedback.

5. Customer Experience Excellence

- Anticipate customer needs and proactively provide guidance.
- Ensure every customer feels heard, valued, and supported.
- Contribute to building a customer-first culture at Repos.

Skills We Value

- Strong communication and interpersonal skills.
- Problem-solving mindset with empathy and professionalism.
- Ability to manage multiple stakeholders and tasks simultaneously.
- Excellent organizational skills and attention to detail.
- Strong follow-up and coordination abilities.
- Customer relationship management and query-handling skills.

Qualifications

- Experience: 0–3 years in customer-facing or coordination roles.
- Education: Graduate in MBA, BBA (preferably with a Marketing specialisation), or any other relevant field.
- Passion for building relationships and driving customer satisfaction.
- Ability to communicate professionally and coordinate effectively with customers and internal teams.

Why Join Repos?

- Be the Link: Bridge customer expectations with internal execution.
- Drive Assurance: Ensure every customer feels supported and valued.
- Grow With Purpose: Learn, innovate, and grow in a high-energy environment.
- Shape Experiences: Help redefine how customers experience energy solutions.
- Work With Visionaries: Be part of a team transforming India’s fuel-tech landscape.

This isn’t just a coordination role-it’s an opportunity to build trust, deliver assurance, and create lasting customer experiences at Repos.

📌 Associate: Regional Coordination (Maharashtra)
🏢 Repos Energy
📍 Maharashtra