Education required : Diploma /B.E/ B.Tech (Preferred)

Exp. Required - 6 - 10 years in After Sales Service

Job Location : Madurai.

- Establish and maintain the upkeep of service centers
- Liaison with store manager and sales team for service operations
- Ensure customer satisfaction to avoid escalation of issues
- Motivate and manage team of service center and care center personnel
- Responsible and accountable for service deliverables
- Mentor and counsel engineers whenever necessary,
- Control the flow of incoming calls for in office support of services,
- Manage costs/expenses of service and care center within given guidelines,
- Ensure their is adequate amount of manpower to cater to all customer calls,
- Providing necessary skills/training to the team members based on needs and gaps,
- Ascertain care center personnel are working in sync to support walk in customers,
- Encourage the team to enhance their performance levels by identifying gaps and needs

📌 Area Service Incharge (Madurai)
🏢 JIO
📍 Madurai