Key Responsibilities

Technical SupportDiagnose, troubleshoot, and resolve issues related to computer hardware, operating systems, and related peripherals.

Provide remote technical assistance through phone, email, or tickets.

Guide users with step-by-step resolutions for both basic and advanced technical concerns.

Document issues, resolutions, and escalations accurately in the ticketing system.

Required Qualifications

Graduate, preferably BCA or equivalent technical background.

1 to 4 years of relevant experience in technical support or IT helpdesk roles.

Strong understanding of computer hardware, OS concepts, system configurations, and troubleshooting methods.

Valuable English communication skills, both verbal and written.

Ability to multitask and work in a fast-paced support environment

Pay: ₹300,000.00 - ₹520,000.00 per year

Benefits:

- Health insurance
- Provident Fund

Application Question(s):

- Are you fluent in English and Hindi
- Are you comfortable with the max CTC Of 5.2LPA

Work Location: In person

📌 Technical Support Executive (India)
🏢 JoulestoWatts Business Solutions
📍 India