Job Overview

Narwar Lakefront Resort is seeking an experienced, qualified, and guest-focused Front Office Supervisor to oversee daily front desk operations and ensure exceptional guest experiences. The ideal candidate should possess strong leadership, communication, and problem-solving skills, along with a thorough understanding of hotel front office operations.

Key Responsibilities

- Supervise daily front office operations, including check-in, check-out, and guest services.
- Lead, guide, and motivate front office associates to maintain high service standards.
- Ensure smooth coordination with housekeeping, F&B;, reservations, and other departments.
- Handle guest complaints, special requests, and VIP guest arrangements professionally.
- Monitor room allocation, reservation status, and occupancy levels.
- Ensure accurate billing, cash handling, and settlement procedures.
- Maintain guest records, reports, and front office documentation.
- Conduct shift briefings and ensure proper handovers between shifts.
- Monitor staff grooming, punctuality, and adherence to SOPs.
- Assist in upselling room categories and resort services to maximize revenue.
- Ensure guest feedback is recorded and appropriate corrective actions are taken.




- Support the Front Office Manager in achieving operational targets and guest satisfaction goals.

Requirements

- Graduate in Hospitality Management or a related field preferred.
- Minimum 2–3 years of experience in hotel front office operations, preferably with supervisory experience.
- Strong knowledge of hotel PMS software and reservation systems.
- Excellent communication, leadership, and interpersonal skills.
- Ability to handle guest complaints and operational challenges effectively.
- Strong knowledge of hotel billing, room inventory, and front office procedures.
- Professional grooming, positive attitude, and a guest-oriented approach.
- Willingness to work in rotational shifts, including weekends and holidays.

Key Skills

- Front Office Operations
- Team Leadership and Staff Supervision
- Guest Relations and Complaint Handling
- Hotel PMS and Reservation Management
- Billing and Cashiering
- Interdepartmental Coordination
- Upselling and Revenue Awareness
- Communication and Problem-Solving

Contact No:- (phone hidden)

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

- Flexible schedule
- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Front Office Supervisor (Shivpuri)
🏢 Nawar Lakefront resort
📍 Shivpuri