FireMon delivers Network Security Policy Control for the Modern Enterprise.

Most enterprises run firewalls from multiple vendors alongside cloud security groups and microsegmentation platforms, and no single console can say whether it all works together. We believe policy is the control plane for network security: it defines what the environment should do, and the infrastructure carries it out. FireMon gives security teams one place to see, govern, and prove that their policy is doing what they intend, across on-prem, cloud, and hybrid environments

The Product Specialist for Customer Experience delivers onsite and/or remote software and hardware installation, configuration, and training services as well as non-development professional services for customers and performs technical triage of concerns escalated from the Customer Experience team.

Champion the cause of aggravation or frustration during Customer Experience

Be an expert on FireMon Products by going through documentation, self-paced training, working sessions of peers, participating in support groups, and contributing to FireMon Knowledge base.

Stay current on all product changes and complete self-directed training on current features as necessary.

Help develop, document, and manage the requirements gathering process. Provide detailed designs and business processes to support the requirements throughout the project life cycle up to and through change control.

This includes designing, configuring, and working with the team on testing and deployment.





Install software and optional hardware through online sessions or onsite work.

Provide training to end users to ensure their primary objectives for the product purchase are met.

Triage customer support tickets by monitoring them, escalating them if necessary, ensuring that the issue is resolved or documented and relayed to the customer in a timely manner.

Be able to communicate clearly, accurately, and empathically, both orally and in writing.

Required Skills And Experience

Bachelor's Degree or equivalent experience in Information Technology, Networking, Security, or another related field.

Must have in-depth experience working with Firewalls.

Possess a working knowledge of network/security devices: Must have experience in Linux/UNIX OS (Operating Systems).

Must possess a thorough understanding of Network Infrastructure and topology, LAN/WAN, TCP/IP, DNS, DHCP, VPN, Syslog, Wireshark, and Network Monitoring tools.

Experience using REST API.

Prior customer services or consulting experience.

Be able to communicate clearly, accurately, and empathically, both orally and in writing.

Travel up to 25%.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. If you would like more information about how your data is processed, please contact us.

📌 Product Associate - Remote (India)
🏢 Firemon
📍 India