About the Role Lumber is a construction payroll and workforce management platform serving contractors with payroll, HR, compliance, and ERP integrations. We're hiring an offshore Implementation Manager to independently own and deliver SMB implementations for our construction clients.
This role sits at Level 3 ('Implementation Manager — Independent Ownership') on Lumber's Implementation Team career ladder. It's built for someone who can manage a full book of SMB and MM implementations end-to-end with limited oversight — leading clients confidently, resolving issues independently, and raising the bar for the teammates around them.

Implementation Manager
Shift Timings : 6:30 pm - 3:30 am

Lead client-facing sessions independently, including kickoffs, discovery calls, and implementation reviews.
Experience managing US clients
Payroll & Implementation Execution
Own SMB implementations end-to-end with no material oversight.
Understanding of payroll cycles, statutory deductions, tax calculations and reconciliation
Reconcile payroll and identify/resolve variances accurately and independently.
Manage implementation timelines and coordinate across internal teams.
Proactively identify and mitigate implementation risks.
Drive implementation momentum without prompting.
Organization & Process Management
Manage 6–7 concurrent implementations without quality degradation.
Maintain clear, current implementation tracking across all active clients.
Keep CS, Support, and management informed without being prompted.
Operate with minimal oversight — management is available, not required.
Stakeholder Management & Communication
Resolve most implementation issues without manager involvement.




Track risk across multiple active projects and maintain situational awareness.
Onboard and coach junior team members on product knowledge and implementation standards.
5+ years of experience in project management, implementation management, or client-facing delivery roles.

- Prior qualified experience in fintech, payroll, or HR technology (or a closely related financial services domain).
- Demonstrated technical capability — comfortable working with system configuration, data imports/exports, APIs, or software/ERP integrations (e.g., Acumatica, Sage, NetSuite, QuickBooks Online, or similar).
- Proven track record independently managing 5+ concurrent client implementations or projects.
- Experience reconciling payroll, financial, or transactional data and resolving variances independently.
- Strong written and verbal English communication skills; comfortable leading client calls solo.
- Pacific/Eastern) business hours.

Direct experience implementing or supporting payroll, HRIS, or workforce management software.
Familiarity with construction-industry payroll complexity — certified payroll, prevailing wage, or union payroll.
PM certification (PMP, PMI-ACP, CAPM) or equivalent.
Experience with Asana or comparable project-management tooling.
Bachelor's degree in Business, Finance, Information Systems, or a related field.

A Level 3 Implementation Manager owns 6–7 concurrent SMB implementations without quality degradation, resolves the majority of issues without manager involvement, and is trusted by both clients and teammates. Reports to Lumber's onshore Implementation leadership. Works as part of Lumber's offshore implementation pod, with onshore supervision available for escalations and high-stakes decisions — not required for day-to-day delivery.

📌 Implementation Manager Payroll (Bengaluru)
🏢 Lumber
📍 Bengaluru