Experience : 1-3 years of experience at a SaaS company
Office location : Gurgaon, at Patina Tower, near Sikanderpur Metro Station, DLF Phase 1
Company website :
Sumtracker is a fast-growing SaaS startup revolutionising inventory management for e-commerce businesses worldwide. We're building the future of inventory management - from real-time stock sync across channels to AI-powered forecasting and intelligent automation.
Join us as we make a real difference in the lives of online sellers!
We're looking for a Technical Writer who can own our help documentation and product content end-to-end. This role leans heavily toward help docs and product content, with some scope for blog writing and SEO content over time.
Write and maintain help centre articles, setup guides, and how-to tutorials
Document new features and product updates as they ship
Create onboarding content that helps current users get value from Sumtracker quickly
1-3 years of experience writing product documentation, help content,
or technical content for a SaaS or tech product
- You're comfortable learning a product deeply - poking around, testing flows, asking questions until you get it right
- Clean, concise writing in English. Familiarity with e-commerce, inventory management, or Shopify is a strong plus but not required
- Experience with help desk tools (e.g., Help Scout, Intercom, Zendesk) or knowledge base platforms
Basic understanding of SEO and how content drives organic traffic
Exposure to writing for a global audience (our customers are spread across 50+ countries)
Competitive compensation : Attractive salary with annual increments
Growth opportunities : Take on a pivotal role with full ownership, accelerating your career
Work Policy
We are an in-office company with a 5-day work week