Manager I, Quality
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Should be a graduate
People Management skills
Data Handling / data interpretation skills

- Good working knowledge of Transaction Quality systems, tools and technologies.
- Should understand Transitions, which is spread between the Handover, Start-up, Manage and Exit phases to be able to manage Transaction Quality functions effectively
- Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure
- Adaptable to work in a 24X7 environment (night shifts and weekends basis scope)
- Knowledge of quality tools/ structures / Process Mapping / SOP (BPMS) creation etc.

Drive continuous improvement for Transaction Quality and Delivery





- Manage process Quality & Client related KPI's
- Strengthen Quality management processes / framework to improve quality delivery
- Custodian of all training reports and new-hire KPIs at geo level
- Drive digital training across all accounts in India
- Conduct maturity assessments for training teams
- Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires
- Provide quality floor support, feedback, and refresher training
- Support the Quality and Compliance teams to perform various audits and follow ups based on observations highlighted
- Ensure uniform quality of training being delivered by all training teams in line with the client requirement
- Provide quality floor support, feedback, refresher, and corrective training
- Groom and develop training talent in-house

'Language Requirements:

Full time

📌 Night Quality Supervisor (Pune)
🏢 Concentrix
📍 Pune