telecaller manages inbound and outbound phone calls to promote products, generate sales leads, support customers, or collect feedback on behalf of an organization.
Job Summary
• Primary Goal: Connect with prospective or existing clients, explain company offerings, qualify leads, and meet assigned daily, weekly, or monthly interaction and sales targets. • Work Setting: Call centers, corporate offices, or remote/hybrid setups; shifts may include standard business hours or rotational/night shifts depending on the target market (e.g., US or UK clients).
Key Responsibilities
• Outbound Calling: Make cold or warm calls to introduce products, services, or special promotions to potential customers. • Inbound Support:
Answer incoming calls to resolve customer queries, address complaints, and provide product details. • Lead Generation: Qualify prospects by identifying their needs and passing hot leads to the sales team. • Data Management: Update customer profiles, log call outcomes, and record interactions accurately in a CRM (Customer Relationship Management) system or spreadsheet. • Follow-Ups: Call back interested prospects or follow up on previous discussions to nurture the sales pipeline. • Script Adherence: Follow predefined conversation scripts while personalizing the pitch to match customer reactions.
📌 Contact Centre Agent-Home Based-No Sales (India)
🏢 Naukripay group
📍 India
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