Role: System Engineer / Senior System Engineer (L2-L3)

Location: Remote / Full-time

Shifts: Rotational (24x7 support model / on-call)

Experience: 6-12 years

Background preference: Tier-1 enterprise / global IT services exposure

Role Summary

We are looking for a hands-on System Engineer with strong Windows Server + Active Directory L3 depth and VMware operations expertise to support a global enterprise environment. This is a stakeholder-facing role requiring structured troubleshooting , SLA-based incident handling , vulnerability remediation ownership , and excellent English communication .

Key Responsibilities

Active Directory / Windows (L3)

Troubleshoot and manage AD DS including FSMO roles , AD replication , and DNS in enterprise environments.
Deep GPO troubleshooting (inheritance/blocking, loopback processing, WMI filters, replication/SYSVOL issues, gpresult/RSOP analysis).
Implement and maintain access controls aligned to RBAC and least privilege principles.

VMware (day-to-day operations)

Operate VMware vSphere environments: vCenter health checks , cluster monitoring, alarms, capacity/performance basics.
Perform ESXi patching using vLCM/VUM , maintenance mode workflows, and post-patch validation.
Manage snapshot lifecycle, support HA/DRS monitoring, and handle vMotion -related operational scenarios.

Patching + Vulnerability Remediation

Own Windows patching activities using a named tool ( SCCM/MECM and/or WSUS BigFix exposure is a plus).
Drive a structured vulnerability remediation lifecycle: scan → severity triage → supersedence check → remediate (patch/manual) → validate → sign-off .
Coordinate maintenance windows, change processes, deployment validations, and reporting.

Incident / Problem Management

Handle P1/P2 incidents with SLA-driven escalation ,



bridge call initiation, and crisp stakeholder updates.
Produce high-quality RCA with corrective/preventive actions.
Author runbooks/SOPs (not just follow) with measurable operational impact (MTTR reduction, fewer repeats, audit readiness).

Mandatory Requirements (All Must-Have)

AD L3 depth: FSMO, replication, DNS + real GPO troubleshooting experience
RBAC: must know the term and explain least privilege/access governance clearly
VMware ops depth: vCenter + ESXi patching (vLCM/VUM) + HA/DRS + vMotion (structured day-to-day understanding)
Windows patching ownership: hands-on with SCCM/MECM and/or WSUS (planning, deployment, troubleshooting, reporting)
Vulnerability remediation: can explain an end-to-end structured process from scan to sign-off
Incident escalation + RCA: understands SLA, P1/P2 handling, bridge call logic, and problem management outputs
Runbook/SOP authoring: examples with impact
English communication: explicit, structured, confident (global stakeholder-facing)
Scenario-based thinking: can think out loud and troubleshoot step-by-step (not tool listing only)
Comfortable working in rotational shifts (remote)

Good-to-Have

BigFix (IBM BigFix) exposure: relays/fixlets/baselines/deployments
Hyper-V exposure
PowerShell scripting for triage/automation
ITIL / Change Management experience

What We Will Evaluate (Interview Focus)

RBAC explanation + least privilege approach
FSMO roles + failure impact
GPO troubleshooting scenarios (inheritance/loopback/WMI/replication)
VMware operational depth (vCenter, vLCM/VUM, HA/DRS, vMotion, snapshots)
Vulnerability remediation walkthrough (supersedence + validation + sign-off)
SLA-based escalation + RCA + runbook authorship
Communication clarity and structured thinking

#LI-PN1

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