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Job Title: Quality / Sales Coach

Role Summary

The Sales Coach is responsible for improving sales performance by coaching frontline advocates using data-driven insights and structured methodologies. This role focuses on enhancing sales behaviors, customer interactions, and long-term KPI outcomes through continuous development.

Key Responsibilities

- Deliver 1:1 and group coaching sessions for sales advocates
- Analyze call/chat interactions and provide actionable feedback
- Use AI-driven insights and performance metrics to guide coaching
- Develop improvement plans and monitor advocate progress
- Drive consistency in sales quality and customer experience
- Identify trends and prioritize coaching focus areas
- Facilitate calibration and knowledge-sharing sessions
- Maintain credibility through ongoing product and sales knowledge
- Support achievement of key sales KPIs
- Required Skills

- Strong coaching and mentoring capability
- Sales expertise in customer-facing roles
- Analytical skills to interpret performance and interaction data




- Excellent communication and interpersonal skills
- Ability to drive behavioral change
- Preferred Skills

- Experience with AI-based quality monitoring tools
- Familiarity with structured coaching methodologies (e.g., SMART goals)
- Experience in IT or cloud sales
- - Experience Required

- 3-5+ years in sales or coaching roles
- Educational Qualifications

Bachelors degree preferred

KPIs

- Improvement in sales performance metrics
- Quality and CSAT scores
- Coaching effectiveness (performance uplift)
- KPI progression of assigned advocates
- Stakeholder Interaction

- Works closely with team leads, trainers, and sales management
- Aligns coaching plans with business performance goals
- Domain Requirements

- Knowledge of Microsoft sales methodologies preferred
- Knowledge of Microsoft Azure & M365 services
- Solid understanding of customer engagement standards.

📌 Sales Coach (Hyderabad)
🏢 LTM
📍 Hyderabad