Senior Manager - Q2C Deal Management, Licensing & Pricing Operations

Candidate Expectations

Total Experience and Relevant Experience:

- 18 20 years of overall BPM experience.
- Strong relevant experience in end-to-end Quote to Cash (Q2C) service delivery.
- Proven experience managing global clients and large-scale service delivery operations.

Candidate Location: Anywhere in India, Open for Bangalore

Skills Mandatory

- End-to-end Quote to Cash (Q2C) operations.
- Deal Management and Volume Licensing.
- License Provisioning and License Management.
- Contract Management and Product Pricing Operations.
- Billing and Dispute Resolution.
- Partner Lifecycle Operations, including onboarding, contracting, and offboarding.
- Global Client and Stakeholder Management.
- SLA Management, KPI Monitoring, Governance, and Escalation Management.
- Transformation Initiatives and Continuous Improvement.
- Process Assurance, Revenue Leakage Prevention, and Billable Loss Control.

Candidate Industry

Mandatory: BPM / BPO.

Candidates from GBS, GCC, GSS, or Captive Shared Services environments may be considered if they have solid Q2C domain expertise and global service delivery experience.

Education and Certification

Qualification:

- Mandatory: Graduate or Postgraduate in any discipline, subject to client confirmation.
- Good to Have: Relevant postgraduate qualification in Business Administration, Operations, Commerce, or a related discipline.

Detailed Job Description

Role Overview

The Q2C Service Delivery Leader will be responsible for end-to-end service delivery across Quote to Cash (Q2C), with a primary focus on Deal Management, Volume Licensing, Contract Management, and Pricing Operations. The role requires strong domain expertise, global client management capabilities, operational governance, and a proven track record of driving transformation and continuous improvement.

Key Responsibilities

1. End-to-End Q2C Service Delivery:

Own and manage Q2C operations across Deal Management,



License Provisioning, Contract Management, Pricing Operations, Billing, and Dispute Resolution.

2. Deal and License Management:

Ensure effective management of deals, volume licensing, license provisioning, and related operational processes.

3. Contract and Pricing Operations:

Oversee contract lifecycle activities, product pricing operations, and commercial process adherence.

4. Partner Lifecycle Management:

Manage partner onboarding, contracting, ongoing lifecycle operations, and offboarding.

5. Client and Stakeholder Management:

Build and maintain strong relationships with global clients and internal stakeholders, ensuring high levels of client satisfaction.

6. Operational Performance Management:

Monitor service delivery against agreed SLAs, KPIs, and operational targets, driving accountability and timely resolution of performance gaps.

7. Governance and Escalation Management:

Lead governance forums, including Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs), and manage escalations effectively.

8. Transformation and Continuous Improvement:

Drive technology-enabled transformation, process optimization, automation, and continuous improvement initiatives with measurable business benefits.

9. Revenue Protection and Process Assurance:

Establish controls to prevent billable losses, contractual penalties, revenue leakage, and process compliance gaps.

10. Reporting and Analytics:

Track operational KPIs, analyze performance trends, provide actionable insights, and support data-driven decision-making.

11. PMO and Transformation Roadmaps:





Support transformation planning, milestone tracking, governance, and execution of improvement initiatives, where applicable.

Key Deliverables

- Consistent achievement of SLA and KPI targets.
- Improved operational efficiency and client satisfaction.
- Effective Q2C governance and escalation resolution.
- Measurable business value through transformation and continuous improvement.
- Reduced revenue leakage, billable losses, and operational penalties.
- Strong control over deal, licensing, contract, pricing, billing, and partner lifecycle processes.

Key Skills

Mandatory Key Skills

- 18 to 20 years of BPM experience.
- End-to-end Quote to Cash (Q2C) operations.
- Deal Management and Volume Licensing.
- License Provisioning and License Management.
- Contract Management and Product Pricing.
- Billing and Dispute Resolution.
- Partner Lifecycle Operations.
- Global Client and Stakeholder Management.
- SLA, KPI, Governance, and Escalation Management.
- Transformation and Continuous Improvement.
- Process Assurance and Revenue Leakage Prevention.
- Excellent communication and client-facing skills.
- Advanced Microsoft Office proficiency, including Excel, Word, PowerPoint, and Outlook.

Good to Have Skills

- Exposure to multiple industry segments.
- PMO experience.
- Experience in technology-driven transformation and automation.
- Relevant certifications in project management, Lean Six Sigma, or process excellence.
- Experience managing complex global operations and cross-functional teams.

Other Specific Remarks

Additional Requirements

- Strong client-facing communication and stakeholder management capabilities are essential.
- Candidates must demonstrate measurable outcomes from at least one transformation project.
- Experience with QBRs, MBRs, SLA frameworks, and operational escalations is expected.
- Strong focus on process controls, revenue protection, and continuous improvement.

📌 Senior ManagerC Delivery Leader (Bengaluru)
🏢 Golden Opportunities
📍 Bengaluru