- Handle customer inquiries, resolve issues, and provide solutions via phone calls.
- Process customer requests related to products or services offered by the company.
- Maintain accurate records of all interactions with customers using CRM software.
- Meet performance targets for quality, productivity, and sales metrics.
Job Requirements :
- Fresh graduate with excellent communication skills (English).
- Proficiency in IELTS exam format and grammar rules.
- Experience in BPO/Call Centre setting preferred but not mandatory.