Partner Relationship Management: Manage a portfolio of long-tail partners, primarily digital partners, and build strong, long-term relationships.
* Account Operations: Oversee day-to-day account operations, coordinate with partners, and ensure the timely execution of ongoing activities.
* Partner Coordination: Act as the primary point of contact for partner queries, operational issues, escalations, and follow-ups.
* Performance Tracking: Monitor partner performance, maintain account-level trackers, and prepare regular reports on key operational metrics.
* Internal Stakeholder Management: Coordinate with internal teams such as sales, marketing, operations, and finance to ensure seamless partner execution.
* Process Management: Maintain accurate partner documentation, update CRM records, track deliverables, and ensure adherence to defined processes.
* Partner Engagement:
Identify opportunities to improve partner engagement, strengthen existing relationships, and drive better outcomes from the partner network.
* Issue Resolution: Proactively identify operational bottlenecks and work towards timely resolution to maintain partner satisfaction.
Someone who can take ownership of partner accounts and ensure smooth day-to-day operations.
* A skilled who can build trust with partners through consistent communication and timely follow-ups.
* Someone organised, dependable, and comfortable handling multiple operational priorities.
* A candidate who understands the education ecosystem and is keen to grow in partnerships and account management.