JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Role Purpose
Soft-services specialist in office at a data center facility; owns end-to-end delivery of housekeeping, front office, pantry, landscaping, and allied soft-services operations across the building and its support infrastructure. Single point of accountability for soft-services SLA performance, team governance, and vendor/consumable management.

Key Responsibilities
Facility Upkeep & Housekeeping
Own 24x7x365 housekeeping delivery across data halls, technical rooms, office areas, common areas, and building periphery
Publish and enforce a 52-week cleaning and deep-cleaning calendar
Ensure daily cleaning standards across workstations, lobbies, washrooms, staircases, and lifts
Oversee periodic deep cleaning of critical/technical spaces, external areas, and water tanks
Manage carpet, upholstery, and façade/glass cleaning per scheduled frequency
Front Office & Hospitality Services
Supervise front office/reception to ensure prompt, professional handling of visitor and occupant requests
Oversee pantry hygiene, stocking, and cafeteria operations in line with food safety standards
Coordinate periodic health checks for pantry staff
Oversee landscaping/horticulture upkeep and general material movement support
Environmental & Compliance Governance
Ensure pest control and waste management services are delivered by vendors to agreed standards and statutory norms
Oversee vendor compliance documentation for environmental and regulatory requirements




Coordinate pre-monsoon and seasonal preventive readiness checks
Support internal and external audit readiness for soft-services scope
Staffing & Vendor Management
Deploy and manage housekeeping, pantry, front office, and allied staff per agreed structure
Fulfill additional staffing demand within agreed turnaround time; manage uniform issuance
Ensure timely salary disbursal and labour law compliance for deployed staff
Coordinate with landlord facility teams on routine matters and resolve occupant complaints
Hold vendors accountable to SLA across all soft-services scope; verify invoicing against contracted terms
Training & Safety
Ensure mandatory training and certification are complete before staff deployment
Conduct regular briefings on safety, grooming, and service standards
Enforce PPE provisioning and usage; conduct periodic tool/equipment inspections
Oversee background verification for all deployed staff prior to site access
Administration & Reporting
Manage petty cash for ad hoc material procurement, with site approval
Coordinate event management support as required
Maintain consumable inventory with minimum buffer stock at all times
Submit periodic performance reports (daily/weekly/monthly) to Site Lead, covering SLA/KPI adherence, staffing, training, safety, and consumable status
Support quarterly business reviews and vendor performance reviews

Requirements
Graduate in any discipline, preferably Hospitality, Facilities Management, or Hotel Management, with 4–6 years' experience in soft-services/housekeeping management, ideally within a data center, critical facility, or hospitality environment
Proven experience managing multi-disciplinary soft-services teams directly or through vendors




Working knowledge of environmental and statutory compliance governance (waste, pest control)
Strong vendor and inventory management skills
Proficiency in MS Office and reporting tools
Strong communication and stakeholder management skills
Working knowledge of relevant ISO/safety compliance frameworks
Self-motivated and capable of managing multiple concurrent priorities with minimal supervision
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Facilities Coordinator – Soft Services (India)
🏢 Jones Lang Lasalle
📍 India