Role: Servise Now Developer Years of experience: 5+ years Work location: Hyderabad

Job Summary

Your future duties and responsibilities

Platform Engineering, Development & Administration

. Configure and extend core ServiceNow modules such as Incident, Problem, Change, Request, Service Catalog, CMDB, and Knowledge Management. . Develop and maintain workflows, Flow Designer flows, business rules, UI policies, client scripts, and server-side scripts using JavaScript.

Integrations & Automation

. Design and support integrations with enterprise systems using REST, SOAP, APIs, MID Server, and data sources. . Support CMDB and CSDM implementations, including data modeling, reconciliation, discovery, and data integrity. . Enable automation and orchestration to reduce manual effort and improve service delivery efficiency.

Platform Operations & Stability

. Support ServiceNow environment health across development, test, and production instances. . Perform platform upgrades, patching, and release management activities in alignment with organizational change controls. . Monitor system performance and availability, proactively addressing risks to reduce service degradation or outages.

Reporting, Dashboards & Analytics

. Develop dashboards, KPIs, and reports to provide operational visibility into service performance, compliance, and risk. . Partner with stakeholders to translate business requirements into measurable ServiceNow outcomes.

Collaboration & Delivery

. Work closely with product owners, architects, infrastructure teams, and business stakeholders to gather requirements and deliver technical solutions. . Participate in Agile/Scrum ceremonies, including grooming, sprint planning,



testing, and retrospectives. . Create and maintain technical documentation for configurations, integrations, and platform standards.

Required qualifications to be successful in this role

Must to have skills: Hands-on experience developing and supporting the ServiceNow platform. . Robust knowledge of ServiceNow scripting (JavaScript, Glide API). . Experience with ITSM and ITOM concepts and enterprise service workflows. . Experience with ServiceNow integrations (REST, SOAP, MID Server). . Working knowledge of CMDB, CSDM, and service data models.

Good to have: Familiarity with Agile and ITIL-based service delivery models.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

📌 Senior Software Engineer - Servicenow Technology Engineer (Hyderabad)
🏢 CGI
📍 Hyderabad