We are looking for an experienced and responsible Store Manager to oversee the complete day-to-day operations of the store. The Store Manager will be responsible for purchase and vendor coordination, inventory management, staff supervision, sales, customer service, cash control, hygiene, and overall store performance .

Key Responsibilities

1. Purchase & Vendor Management

- Manage regular purchase of sweets, food items, raw materials, packaging materials, and other store requirements.
- Coordinate with approved vendors and suppliers.
- Check purchase rates, quality, quantity, and delivery schedules.
- Ensure purchases are made as per approved requirements and budgets.
- Maintain proper purchase records, invoices, and vendor details.
- Coordinate with management for current vendors and rate negotiations.

2. Inventory Management

- Maintain accurate stock levels and ensure timely replenishment.
- Monitor daily inward and outward stock.
- Conduct regular physical stock verification.
- Identify shortages, wastage, damages, expiry, and pilferage.
- Ensure proper FIFO/FEFO practices wherever applicable.
- Maintain minimum and maximum stock levels.
- Prepare and submit daily/weekly/monthly inventory reports.
- Ensure proper storage and handling of food products and packaging materials.

3. Staff Management

- Supervise all store staff, including sales, counter, kitchen/support, housekeeping, and delivery personnel as applicable.
- Allocate duties and prepare staff schedules/shifts.
- Monitor attendance, punctuality, grooming, discipline, and performance.
- Train staff on customer service, product knowledge, hygiene, and store procedures.
- Handle staff issues and maintain a positive working environment.
- Ensure adequate staffing during peak hours, weekends, and festivals.

4. Overall Store Operations





- Take complete responsibility for smooth day-to-day functioning of the store.
- Ensure the store opens and closes on time.
- Monitor daily sales and achieve assigned sales targets.
- Ensure proper display, presentation, freshness, and availability of products.
- Monitor cash counter operations and daily cash reconciliation.
- Ensure proper billing and POS operations.
- Coordinate with accounts/management regarding sales, cash, expenses, and reports.
- Minimize operational losses, wastage, and stock discrepancies.

5. Customer Service

- Ensure excellent customer service and customer satisfaction.
- Handle customer complaints and resolve issues professionally.
- Ensure staff maintain proper communication and behavior with customers.
- Monitor customer feedback and take corrective action where required.

6. Hygiene, Quality & Compliance

- Ensure high standards of cleanliness and hygiene throughout the store.
- Ensure proper food handling, storage, and display practices.
- Monitor product quality and freshness.
- Ensure compliance with company SOPs and applicable food safety requirements.
- Conduct regular checks of equipment, refrigeration, storage areas, counters, and premises.

7. Reporting & Administration

- Prepare daily sales and operational reports.
- Maintain purchase, inventory, wastage, staff attendance, and expense records.
- Monitor daily expenses and ensure proper authorization.




- Report operational issues, stock shortages, damages, and maintenance requirements to management.
- Maintain all store documents and records properly.
- Experience : 3-5 years of experience in store management, retail, restaurant, bakery, sweets, food & beverage, or similar operations.
- Previous experience handling purchase and inventory will be preferred.
- Strong staff-handling and leadership skills.
- Valuable communication and customer-service skills.
- Basic knowledge of billing/POS systems and MS Excel.
- Good numerical and stock-management abilities.
- Ability to work under pressure and manage peak-season operations.
- Should be responsible, disciplined, honest, and proactive.
- Willingness to work flexible hours, weekends, and festivals as required.

Key Performance Indicators (KPIs)

- Sales and target achievement
- Inventory accuracy and stock control
- Reduction in wastage and pilferage
- Purchase cost control
- Staff productivity and attendance
- Customer satisfaction
- Store hygiene and presentation
- Cash and billing accuracy
- Compliance with company SOPs
- Overall profitability and operational efficiency

Core Competencies

- Leadership & team management
- Purchase & negotiation
- Inventory control
- Retail operations
- Customer service
- Problem-solving
- Communication
- Planning & organization
- Cash & expense management
- Food safety & hygiene awareness

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits :

- Commuter assistance

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or willing to relocate with an employer-provided relocation package (required)

Location :

- Gurgaon, Haryana (preferred)

Work Location: In person

📌 Store Manager (Gurugram)
🏢 Nathus Sweets Gurgaon
📍 Gurugram