Business Development

- Source and acquire new microfinance customers through field activities and referrals.
- Promote microfinance loan products and generate business as per assigned targets.
- Conduct customer meetings and group formation activities in designated areas.
- Identify potential markets and business opportunities for portfolio expansion.

Customer Relationship Management

- Build and maintain solid relationships with existing customers.
- Provide guidance on loan products, eligibility criteria, and repayment schedules.
- Address customer queries and resolve complaints promptly.
- Ensure high customer satisfaction and retention.

Credit Assessment

- Conduct field investigations and customer verification.
- Assess customer repayment capacity and business stability.
- Collect and verify necessary documents for loan processing.
- Recommend loan proposals as per credit policies.

Portfolio Management

- Monitor the performance of assigned loan portfolio.
- Ensure quality of portfolio with minimal delinquency.
- Track repayment schedules and follow up with customers.
- Maintain accurate customer records and MIS reports.

Collections & Recovery

- Ensure timely collection of loan installments.




- Follow up on overdue accounts and initiate recovery actions.
- Maintain collection efficiency as per organizational benchmarks.
- Support legal and recovery teams in resolving difficult cases.

Compliance & Operational Control

- Adhere to company policies, regulatory guidelines, and operational procedures.
- Ensure proper documentation and audit compliance.
- Maintain confidentiality of customer information.
- Report any discrepancies, fraud, or policy violations immediately.

Key Skills & Competencies
- Relationship management and customer service.
- Sales and business development skills.
- Collection and recovery management.
- Communication and negotiation skills.
- Credit appraisal and field investigation knowledge.
- Problem-solving and analytical abilities.
- Teamwork and interpersonal skills.

Educational Qualification
- Graduate in any discipline.
- MBA/PGDM preferred.

Experience
- 1-5 years of experience in Microfinance, BFSI, Banking, NBFC, or Rural Lending.
- Freshers with strong communication and field sales aptitude may also be considered.

📌 Relationship Manager - MF (Pune)
🏢 equitas small finance bank
📍 Pune