About Bhanzu At Bhanzu, our mission is to make math engaging, sparking curiosity and confidence in young learners. Bhanzu has successfully raised a $16.5M Series B funding round, led by Epiq Capital, with support from Z3Partners. We are changing the way math is learned and are blossoming into India's leading math education company, positively impacting students across 15+ countries. Through Bhanzu, we aim to eradicate Math Phobia across the globe and enable our students to pursue careers in STEM fields, Coding, Analytics, AI and much more by ensuring their core math fundamentals are robust. Website: https://www.bhanzu.com/
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Learning Experience Manager. The primary responsibility of this role is to handle customer inquiries, process refunds, and implement retention strategies to ensure customer satisfaction and loyalty. The ideal candidate should possess excellent communication skills, strong attention to detail, and a passion for delivering exceptional customer service.
Key Responsibilities
• Act as a single point of contact and represent Bhanzu support for customers.
• Respond to customer refund queries in a timely and accurate manner via phone, email, or chat.
• Make proactive outbound calls to build rapport with customers.
• Identify customers' needs and requirements and propose suitable solutions quickly and efficiently by coordinating with cross-functional teams.
• Follow up with customers to ensure their issues are resolved.
• Build and maintain long-lasting relationships with existing customers.
• Maintain a deep knowledge of company products and services. Requirements
• Degree in Management, Marketing, Communication, or a similar field.
• Excellent written, verbal, and interpersonal communication skills.
• Good conflict resolution and problem-solving skills.
• Ability to multitask and demonstrate patience while handling challenging customer cases.