Job Description
Position: Front Office Executive Department: Front Office

Location:
Signature Club Resort Reporting To: Front Office Manager / Front Office Supervisor3. Qualifications & Experience4. Required Skills5. Key Performance Indicators (KPIs)6. Working Conditions
• Job Purpose To ensure a warm welcome and a seamless guest experience by managing front desk operations, guest inquiries, check-ins, check-outs, reservations, and coordination with other departments.
•

Key Responsibilities
• Guest Reception: Welcome guests warmly, manage arrivals and departures, and ensure a professional first impression.
• Check-in & Check-out: Complete guest registration, verify identification, process payments, and manage billing accurately.
• Guest Relations: Handle guest inquiries, requests, and complaints promptly and professionally.
• Reservations: Assist with room reservations, booking confirmations, cancellations, and modifications.
• Telephone & Email Handling: Respond to calls, emails, and guest inquiries courteously and promptly.
• Coordination: Coordinate with Housekeeping, F&B;, Security, Engineering, and other departments to ensure smooth guest services.
• Billing & Cash Handling: Prepare guest bills, manage cash and card transactions, and ensure accurate settlement of accounts.
• Records & Documentation: Maintain guest records, registration forms, shift handover reports, and other required documents.
• Service Standards: Follow resort SOPs, grooming standards, guest privacy requirements, and service quality guidelines.
• Upselling:



Promote available room categories, resort facilities, and services wherever appropriate.
• Shift Handover: Ensure accurate communication of pending tasks, VIP arrivals, guest requests, and operational updates to the next shift.
• Graduate in Hospitality Management, Hotel Management, or a related field preferred.
• 1–3 years of experience in Front Office operations in a hotel, resort, or hospitality establishment.
• Freshers with relevant qualifications and strong communication skills may also be considered.
• Good verbal and written communication skills.
• Strong guest-handling and interpersonal skills.
• Basic computer knowledge and familiarity with hotel PMS software.
• Numerical accuracy and billing knowledge.
• Problem-solving and complaint-handling abilities.
• Professional grooming and a customer-focused attitude.
• Ability to work in rotational shifts, including weekends and holidays.
• Guest satisfaction and feedback scores.
• Accuracy and efficiency of check-in and check-out processes.
• Timely resolution of guest complaints and requests.
• Billing accuracy and cash-handling compliance.
• Adherence to SOPs, grooming, and service standards.
• Effective interdepartmental coordination.
• Upselling and revenue-generation performance, where applicable.
• Work

location:
Signature Club Resort.
• Rotational shifts, including weekends and public holidays, as per operational requirements.
• Guest-facing role requiring qualified conduct and adherence to resort standards.

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