Job Title: IBM i / AS400 Support Manager

Location:
Bangalore, India

Experience:
10+ Years
• Job Summary: We are seeking an experienced IBM i / AS400 Support Manager to lead the support and operational management of Agiliti's business-critical IBM i(AS/400) platform. This role is responsible for ensuring platform stability, operational excellence, business continuity, and successful knowledge transfer across a highly customized environment built over 25+ years. The ideal candidatewill possess a strongblend of technical expertiseand people leadership, with hands-on experience supporting IBM i environments while managing a team of engineers. The individual will act as both a technical leader and manager, driving incident resolution, operational improvements, stakeholder engagement, and transition initiatives.
• Roles &

Responsibilities:
• Lead and manage a team of 2-3 engineers supporting the IBM i / AS400 platform.
• Provide hands-on technical leadership while serving as both an Individual Contributor (IC) and People Manager.
• Ensure the stability, availability, and performance of IBM i / AS400production environments.
• Oversee production support, incident management, problem resolution, and root cause analysis activities.
• Manage application deployments, batch processing, job scheduling, and operationalsupport functions.
• Support and troubleshoot applications built using RPG/RPGLE, Lansa, and DB2 technologies.
• Drive knowledge transfer initiatives and maintain comprehensive technical documentation.
• Collaborate with business stakeholders and technical teams to prioritize support activities and improvements.
• Establish operational best practices, servicelevels,



and continuous improvement initiatives.
• Lead transition planning and ensure seamlesssupport delivery acrossteams.
• Monitor platform health and proactively identifyrisks impacting businessoperations.
• Mentor, coach, and develop team members to drive technicalexcellence and career growth.
• Years of

Experience:
• Minimum 10+ years of experience supporting IBM i / AS400 environments.
• At least 3+ years of experience leading application support,platform support, or production support teams.
• Proven experience managing enterprise-critical systems and operational support functions.
• Educational Qualification & Certifications (Optional):
• Bachelor's Degree in ComputerScience, Information Technology, Engineering, or a related field.
• IBM i / AS400 certifications are preferred.
• ITIL, Production Support, or Service Management certifications are an added advantage.
• Skill Set Required: Must Have:
• Lansa (4GL) experience
• IBM i / AS400 / iSeries Administration
• Team Leadership and PeopleManagement
• Hands-on Technical Leadership as both Managerand Individual Contributor
• RPG / RPGLE Application Support and Troubleshooting
• DB2 Database Support and Performance Troubleshooting
• Production Supportand Incident Management
• Deployment, Release,and Change Management




• Job Scheduling and Batch Processing
• Knowledge Transfer and Transition Management
• Stakeholder Management and Executive Communication
• Strong problem-solving and operational excellence mindset Nice to Have:
• IBM System i experience
• Legacy application modernization exposure
• ERP or enterprise application support experience
• Managed Services or GCC transition experience
• Service Delivery and ITIL process knowledge About SMC Squared: At SMC Squared, people are the foundation of our success. We help leading US and multinational companies accelerate digital transformation by buildingand managing GlobalCapability Centres with fully integrated, strategically aligned, and valued teams. Our people-first approach creates opportunities for talented professionals to grow, contribute, and thrive, whileenabling organizations to scale intelligently. As part of Hexaware Technologies, a global leader in IT, BPO, and consulting, we deliver greatervalue through enhanced digital capabilities, automation platforms, and a shared commitment to people-centric transformation. Join us and be part of a purpose-driven company where your ideas matter, your work makes a global impact, and your career can reach recent heights. EEO Statement: SMC Squared is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. We are committed to creating an inclusive workplace where diversityis valued and every employeeis empowered to succeed. If you are passionate about leading teams, supporting business-critical platforms, and driving operational excellence, we encourage you to apply.

📌 IBM i (Bengaluru)
🏢 SMC Squared India
📍 Bengaluru