KONE is embarking upon an exciting growth phase and this represents an opportunity for you to join our Chennai KBS team, as a KANZ NBS Offering & Sales operations specialist. The NBS Offering Support is responsible for the day-to-day operational support, maintenance, release updates, and issue resolution across KANZ sales and digital tools, including Power BI dashboards. This role ensures sales tools and reporting dashboards remain accurate, up-to-date, and fully functional — enabling frontline teams to sell efficiently and make data-driven decisions.

Sales Tools Releases & Updates

Execute sales tools updates and configuration changes aligned with global KTOC releases (NBS, FRB). Currently this is done twice a year.

- Affected tools included but not limited to Car Designer, Tender Letter Gendoc, Click & Send, KONE Studio
- Support end-to-end KTOC pricing testing, validation, and deployment across Australia and Recent Zealand
- Coordinate release readiness activities and ensure tools are updated
- Perform UAT (User Acceptance Testing) for new releases, tool updates, and dashboard changes before go-live
- Validate pricing outputs, configurations, document generation, and dashboard data for accuracy
- Document known issues, workarounds, and release notes for frontline communication

Tools Maintenance & BAU Support

Provide ongoing support for issues as they arise for the KANZ sales tools portfolio. Frequency is ad hoc as required.

- Act as first point of contact for sales tool and dashboard issues reported by frontline users
- Diagnose, troubleshoot, and resolve tool-related and Power BI problems in a timely manner
- Create and manage Jira tickets for issues requiring Global/KTI team support
- Track open issues through to resolution and communicate status to affected users




- Escalate critical or systemic issues to the Sales System Manager or Offering Deployment Manager

Tools include but are not limited to

- KTOC
- KONE Studio & KONE Car Designer
- GENDOC
- Tender Letter, Mobile Discount, Click & Send
- Mini Space / Global Mini Space
- Lead Engine (BCI–Salesforce integration)

Power BI Dashboard Maintenance & Updates

- Update and maintain Power BI dashboards and Power Apps as needed, ensuring data accuracy.
- Refresh data sources, fix broken queries, and resolve Power BI data refresh errors (e.g., OAuth failures, Formula. Firewall issues, gateway connectivity)
- Coordinate with data owners and IT to ensure data pipelines (Salesforce, Share Point, Dataverse) remain connected and up-to-date
- Manage Power BI workspace access, report distribution, and row-level security (RLS) as needed
- Document dashboard changes, data source mappings, and known issues for knowledge continuity
- 3-4 yrs of experience. With prior experience with KTOC, KONE Studio & KONE Car Designer, GENDOC, Tender Letter, Mobile Discount, Click & Send Mini Space / Global Mini Space, Lead Engine (BCI–Salesforce integration) will be considered an advantage
- Strong analytical capability with attention to detail and solid data management skills

Additional Information

- Location: Remote
- Primary working time zone: Sydney, Australia
- Business line: NBS
- Travel: Flexibility to travel to Australia and New Zealand as required
- End-of-month support: Flexibility to support month-end closure activities and priorities
- Career progression opportunities within a global organization.
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
- Comprehensive learning and development programs covering a wide range of professional skills.

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📌 KANZ NBS Offering & Sales operations specialist (India)
🏢 Kone
📍 India