- Support subscription, billing, entitlement, and licensing operations.
- Troubleshoot customer billing and entitlement issues.
- Maintain subscription products, licensing structures, and customer access records.
- Support renewal and recurring revenue processes.
- Coordinate issue resolution with Finance, Sales Operations, Customer Support, and vendors.
- Support testing and deployment of system changes.
- Maintain documentation and operational procedures.
- Identify opportunities to improve billing and licensing processes.
Qualifications
Required Experience
- 2-3 years of experience supporting Zuora for billing, subscription, Flexera for entitlement, licensing, or software monetization platforms.
- Experience working with Finance, Customer Support, or Sales Operations teams.
- Experience troubleshooting customer account, billing, or licensing issues.
- Strong analytical and organizational skills.
- Solid communication and vendor coordination skills.