Job Summary

- Troubleshoot and resolve Windows, Microsoft 365, desktop/laptop, printer, peripheral, LAN/Wi-Fi and basic application issues.
- Install, configure, upgrade, replace and troubleshoot end-user devices.
- Perform IMACD activities including installations, moves, additions, changes and decommissions.
- Support device builds, software installation, patching and standard configurations.
- Handle incidents and service requests using ITSM tools such as ServiceNow and work within agreed SLAs.
- Escalate complex issues to appropriate L2/L3 resolver teams.
- Maintain asset/inventory records and follow security and IT support procedures.

Key Responsibilities

- Troubleshoot and resolve Windows, Microsoft 365, desktop/laptop, printer, peripheral, LAN/Wi-Fi and basic application issues.
- Install, configure, upgrade, replace and troubleshoot end-user devices.
- Perform IMACD activities including installations, moves, additions, changes and decommissions.
- Support device builds, software installation, patching and standard configurations.
- Handle incidents and service requests using ITSM tools such as ServiceNow and work within agreed SLAs.
- Escalate complex issues to appropriate L2/L3 resolver teams.
- Maintain asset/inventory records and follow security and IT support procedures.

Skill Requirements

- Troubleshoot and resolve Windows, Microsoft 365, desktop/laptop, printer, peripheral,



LAN/Wi-Fi and basic application issues.
- Install, configure, upgrade, replace and troubleshoot end-user devices.
- Perform IMACD activities including installations, moves, additions, changes and decommissions.
- Support device builds, software installation, patching and standard configurations.
- Handle incidents and service requests using ITSM tools such as ServiceNow and work within agreed SLAs.
- Escalate complex issues to appropriate L2/L3 resolver teams.
- Maintain asset/inventory records and follow security and IT support procedures.

Must Have Skill

Desk Side Services,Hardware Asset Management,MAC Hardware Mgmt,Windows PC,AMT Asset Management Software

Positive to Have Skill

Other Requirements

- Troubleshoot and resolve Windows, Microsoft 365, desktop/laptop, printer, peripheral, LAN/Wi-Fi and basic application issues.
- Install, configure, upgrade, replace and troubleshoot end-user devices.
- Perform IMACD activities including installations, moves, additions, changes and decommissions.
- Support device builds, software installation, patching and standard configurations.
- Handle incidents and service requests using ITSM tools such as ServiceNow and work within agreed SLAs.
- Escalate complex issues to appropriate L2/L3 resolver teams.
- Maintain asset/inventory records and follow security and IT support procedures.

📌 Administrator (Support & Operations) (India)
🏢 HCLTech
📍 India