Job Summary

Works as a ServiceNow Developer delivering configuration, catalog development, workflow automation and enhancements across ITSM (and related) modules. Handles incidents, service requests and minor-to-medium enhancements in a steady-state / AMS or project delivery model, partnering with leads, business analysts and stakeholders to build reliable, upgrade-secure solutions and to ensure timely, quality ticket closure.

Key Responsibilities

- Configure and customize ServiceNow ITSM modules – Incident, Problem, Change, Request and Service Catalog.

- Develop and maintain catalog items, record producers, workflows and Flow Designer flows.

- Write and debug client-side and server-side scripts – Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes and ACLs using JavaScript / Glide API.

- Build and maintain integrations with third-party systems using REST / SOAP web services and IntegrationHub.

- Support CMDB updates, data imports, transform maps and data quality corrections.

- Create and maintain reports, dashboards and notifications for operational visibility.

- Manage update sets, promote changes across instances and support platform upgrades and skipped-record reviews.

- Perform unit testing / ATF validation and prepare technical documentation, SOPs and knowledge articles.

- Provide L2/L3 development and enhancement support; troubleshoot issues and escalate complex items with clear root-cause analysis.





- Follow Agile delivery practices and ITIL processes throughout the development lifecycle.

Skill Requirements

- Around 4 years of hands-on ServiceNow development / administration experience.

- Strong on ServiceNow ITSM modules (Incident, Problem, Change, Request, Service Catalog).

- Proficient in JavaScript and ServiceNow scripting (Business Rules, Client Scripts, Script Includes, UI Policies/Actions, ACLs).

- Hands-on with Flow Designer / Workflow, Service Catalog and record producer development.

- Experience with REST / SOAP integrations, Import Sets and Transform Maps.

- Good understanding of ServiceNow data model, CMDB and update-set management.

- Working knowledge of ITIL processes and Agile delivery.

- Strong analytical, problem-solving and communication skills.

Must Have Skill

ServiceNow

Good to Have Skill

Other Requirements

- Exposure to additional modules such as HRSD, ITOM (Discovery / Service Mapping) or CSM.

- Experience with Service Portal / widget development (AngularJS, HTML, CSS).

- Familiarity with IntegrationHub, MID Server and ATF (Automated Test Framework).

- Experience working in AMS / steady-state offshore delivery aligned to global business hours.

- ServiceNow Certified System Administrator (CSA) – required / strongly preferred.

- ServiceNow Certified Application Developer (CAD) – preferred.

- ITIL Foundation certification – an added advantage.

- Bachelor's degree in Computer Science, Information Technology or a related engineering discipline.

📌 Senior Developer (India)
🏢 HCLTech
📍 India