- 7+ years of experience leading & managing processes, business and supplier queries to support them to run their day to day activities on SAP Ariba platform.
- Responsible for identifying the process improvements and engage with business owners & IT team to implement the changes in the Ariba system.
- Primary point of contact for buyers / internal users on Ariba Sourcing, Contract, SLP, Supply chain collaboration & Commerce Automation queries
- Guide sourcing event participation, contract workspace navigation and PO / invoice queries
- Coordinate wave-file inputs with buyers for supplier onboarding; validate & monitor
- Oversee buyer-support ticket closure and coordination with Procurement & business process owners
- Support UAT coordination, user-manual updates and the supplier training plan
- Consolidate buyer-side recurring issues and feed the continuous-improvement cycle
Manage ticket queue, prioritization (P1–P4) and SLA / KPI adherence (
- 15 tickets/person/day, on-time reporting)
- Govern service reporting, dashboards & trackers and quarterly performance reviews
Drive continuous improvement ( 1/month) and repeated-issue analysis
- permanent solutions
- Manage and guide the team to resolve the business queries.
Key Responsibilities
Buyer & Internal-User Support
Ariba Support Lead
- 2
- 7+ years of experience leading & managing processes, business and supplier queries to support them to run their day to day activities on SAP Ariba platform.
- Responsible for identifying the process improvements and engage with business owners & IT team to implement the changes in the Ariba system.
- Primary point of contact for buyers / internal users on Ariba Sourcing, Contract, SLP, Supply chain collaboration & Commerce Automation queries
- Guide sourcing event participation, contract workspace navigation and PO / invoice queries
- Coordinate wave-file inputs with buyers for supplier onboarding; validate & monitor
- Oversee buyer-support ticket closure and coordination with Procurement & business process owners
- Support UAT coordination, user-manual updates and the supplier training plan
- Consolidate buyer-side recurring issues and feed the continuous-improvement cycle
Manage ticket queue, prioritization (P1–P4) and SLA / KPI adherence (
- 15 tickets/person/day, on-time reporting)
- Govern service reporting, dashboards & trackers and quarterly performance reviews
Drive continuous improvement ( 1/month) and repeated-issue analysis
- permanent solutions
- Manage and guide the team to resolve the business queries.
Skill Requirements
Must Have Skill
SAP Ariba - Sourcing
Valuable to Have Skill
Other Requirements
📌 Technical Lead (India)
🏢 HCLTech
📍 India
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