Task Description:

- Administer and configure the Medallia platform: Create, modify, and maintain reports, dashboards, KPIs, and visualizations.
- Configure, test, and deploy customer surveys and feedback programs.
- Manage Medallia Digital properties, intercepts, tagging, and digital experience configurations.
- Gather requirements, perform impact assessments, and provide business analysis support.
- Troubleshoot platform, reporting, data, and integration issues across business and IT teams.
- Provide full support for the issues related to the SaaS application as well as the underlying ETL/ELT mechanisms in Azure Fabric and IBM Data Stage, with minimal engagement of Medallia or BU colleagues, and autonomously coordinate the troubleshooting efforts with the other ITS teams.
- Develop and maintain simple HTML, CSS, Java Script, and scripting-based configurations and enhancements.
- Perform data validation, root-cause analysis, and support SQL/database investigations where required.
- Actively participate in sharing the knowledge, in particular by keeping the Confluence KB up to date according the appropriate LLM-friendly format

Work Result: 100% assigned dev tasks assigned to completion, at least one KB article updated or created every month

Skill Area: Application Development

Technology: Java Script

Responsibilities

Task Description:

Administer and configure the Medallia platform: Create, modify, and maintain reports, dashboards, KPIs, and visualizations.

Configure, test, and deploy customer surveys and feedback programs.

Manage Medallia Digital properties, intercepts, tagging, and digital experience configurations.

Gather requirements, perform impact assessments, and provide business analysis support.

Troubleshoot platform, reporting, data, and integration issues across business and IT teams.

- Provide full support for the issues related to the SaaS application as well as the underlying ETL/ELT mechanisms in Azure Fabric and IBM Data Stage,



with minimal engagement of Medallia or BU colleagues, and autonomously coordinate the troubleshooting efforts with the other ITS teams.
- Develop and maintain simple HTML, CSS, Java Script, and scripting-based configurations and enhancements.
- Perform data validation, root-cause analysis, and support SQL/database investigations where required.
- Actively participate in sharing the knowledge, in particular by keeping the Confluence KB up to date according the appropriate LLM-friendly format

Work Result: 100% assigned dev tasks assigned to completion, at least one KB article updated or created every month

Skill Area: Application Development

Technology: Java Script

Qualifications

Task Description:

Administer and configure the Medallia platform: Create, modify, and maintain reports, dashboards, KPIs, and visualizations.

Configure, test, and deploy customer surveys and feedback programs.

Manage Medallia Digital properties, intercepts, tagging, and digital experience configurations.

Gather requirements, perform impact assessments, and provide business analysis support.

Troubleshoot platform, reporting, data, and integration issues across business and IT teams.

Provide full support for the issues related to the SaaS application as well as the underlying ETL/ELT mechanisms in Azure Fabric and IBM Data Stage, with minimal engagement of Medallia or BU colleagues, and autonomously coordinate the troubleshooting efforts with the other ITS teams.

Develop and maintain easy HTML, CSS, Java Script, and scripting-based configurations and enhancements.

Perform data validation, root-cause analysis, and support SQL/database investigations where required.

Actively participate in sharing the knowledge, in particular by keeping the Confluence KB up to date according the appropriate LLM-friendly format

Work Result: 100% assigned dev tasks assigned to completion, at least one KB article updated or created every month

Skill Area: Application Development

Technology: Java Script

📌 Medallia Consultant (India)
🏢 Terrabit Consulting Sdn. Bhd - Malaysia
📍 India