Description

General expectations of your role:
Excellent analytical and communication skills
Work independently and as part of a team with other Deloitte colleagues at all levels
Prioritize tasks, proactively raise concerns/questions where appropriate for priority or engagement conflict resolution
Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise
Interact with clients on a regular basis through face to face meetings, video/teleconferences and email to understand client's processes and business problems
Collaborate and coordinate with global Deloitte colleagues across teams
Identify industry best practices and implement them in engagements
Responsibilities:
Review user stories to understand requirements and technical architecture documentation for solution
Identify gaps and work with Deloitte and client colleagues to ensure completeness of requirements for technical development
Develop integrations leveraging point-to-point interfaces, Web Services (REST / SOAP), file-based transfers, etc.
Configure and build the Service Now solution to meet identified business requirements, process guides and user stories
Provide configuration options to meet specific requirements identifying respective pros and cons for each option
Ensure that Service Now standard practices are utilized for all configurations and customizations
Provide insight and expertise into the Service Now configurations and custom application development.




Responsible for unit testing and end to end testing of the technical development and fix related defects till final deployment across sub-production and production environments.
Create the technical documentation, technical design documentation, build/configuration documentation and release notes.
Required qualifications:
Bachelor's degree in Software Engineering, Information Systems, Business, or equivalent
Minimum of 3 years of Service Now implementation experience in large complex environments is required
Experience with designing and developing Service Now workflows.
Advanced Service Now technical skill - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Performance Analytics, Reporting & Dashboards, email notification, ACL's, Import Sets, Transform Maps and Update sets
Positive understanding of Service Now architecture and best practices
Knowledge and experience with Java Script, JSON, REST and SOAP
Knowledge and experience with HR Service Delivery tools and third-party HR applications such as Workday, SAP/Success Factors, and Oracle etc. using Webservices APIs (REST/SOAP).
Experience in developing large global enterprise Service Now instance
Knowledge of Service Now upgrade, SSO will be plus.
Proficient in Agile development and all phases of the Application Development Lifecycle
Experience with software development support tools (e.g. Jira, Rally etc.)
Certified Service Now System Administrator (CSA)
Additional qualifications preferred:
Service Now Certified Implementation Specialist (any one or more areas e.g. ITSM, HRSD, CSM etc.)
ITIL and Dev Ops experience and certification
Master's degree MBA / MCA / Master's in Software Engineering

📌 ServiceNow Consultant Experience Level 3 - 5 Yrs (India)
🏢 Objectwin Technology India
📍 India