- Support subscription, billing, entitlement, and licensing operations.
- Troubleshoot customer billing and entitlement issues.
- Maintain subscription products, licensing structures, and customer access records.
- Support renewal and recurring revenue processes.
- Coordinate issue resolution with Finance, Sales Operations, Customer Support, and vendors.
- Support testing and deployment of system changes.
- Maintain documentation and operational procedures.
- Identify opportunities to improve billing and licensing processes.