Job Title: ServiceNow ITOM Engineer

Summary
We are seeking a skilled professional to serve as a ServiceNow ITOM Engineer within the IT Services sector. This pivotal role is designed for an individual with 4 to 6 years of hands-on experience who will drive the efficiency of our IT operations management landscape. The position focuses on leveraging advanced technical capabilities to streamline incident handling, optimize application support, and integrate up-to-date AI-driven methodologies into our service delivery framework. The successful candidate will act as a key liaison between technical teams and business stakeholders, ensuring that our IT infrastructure aligns with strategic goals while maintaining high standards of service availability and performance.

Responsibilities

- Facilitate effective communication with internal and external stakeholders to align technical solutions with business requirements.

- Apply ITIL best practices to govern service management processes, ensuring consistency and compliance across all operational activities.

- Manage the full Software Development Life Cycle (SDLC) for ServiceNow applications, from conception and design to deployment and maintenance.

- Implement and refine Generative AI and Agentic AI solutions to enhance operational intelligence and automate complex workflows.





- Craft precise prompts and conduct rigorous AI evaluations to ensure the reliability and accuracy of machine learning models within the platform.

- Configure and maintain ServiceNow IT Operations Management (ITOM) modules to provide real-time visibility into infrastructure health.

- Lead the resolution of critical incidents, performing root cause analysis to prevent recurrence and minimize service disruption.

- Provide comprehensive application support, including proactive troubleshooting and performance tuning to ensure system stability.

RequirementsRequirements:

- Proven professional experience ranging from 4 to 6 years in IT operations or related technical support roles.

- Demonstrated proficiency in Stakeholder Communication and the ability to translate technical concepts for non-technical audiences.

- Strong working knowledge of the ITIL Framework and its application in service management environments.

- Hands-on experience managing projects through the Software Development Life Cycle (SDLC).

- Expertise in Generative AI, Agentic AI, Prompt Engineering, and AI Evaluation methodologies.

- Deep technical competence in ServiceNow IT Operations Management (ITOM) configuration and administration.

- Solid background in Incident Management processes and strategies.

- Extensive experience in Application Support and advanced Troubleshooting techniques.

Compensation

- Annual Salary: ₹12 lpa

📌 SERVICENOW ITOM ENGINEER (Hyderabad)
🏢 Vrinda International
📍 Hyderabad