Job Description
Senior Consultant
- SAP SuccessFactors Employee Central

Location:
PAN Hexaware location Role Purpose Own and operate the steady-state landscape for SAP SuccessFactors Employee Central by delivering reliable L2/L3 support, maintaining system configuration, executing controlled enhancements, and ensuring compliance, performance, and stakeholder satisfaction under defined SLAs.

Key Responsibilities
Service Operations (ITIL)
• Manage and resolve L2/L3 incidents and service requests (P1-P4) within agreed SLAs.
• Perform root cause analysis and drive permanent fixes for recurring issues.
• Coordinate with business stakeholders and technical teams for issue resolution.
• Prepare and maintain audit-ready support documentation and knowledge articles. Employee Central BAU Support
• Maintain and support Employee Central configurations.
• Troubleshoot and resolve issues related to:
• Foundation Objects (FO)
• MDF Objects
• Business Rules
• Workflows
• Role-Based Permissions (RBP)
• Position Management
• Global Perks
• Time Off Change Requests & Enhancements
• Analyze, design, configure, test, and deploy minor enhancements and change requests.
• Ensure controlled implementation following change management processes.
• Perform impact assessment and documentation for system changes. Testing & Release Management
• Execute regression testing for quarterly and semi-annual releases.
• Assess release impact and coordinate User Acceptance Testing (UAT).
• Support release readiness activities and production deployment. Integration & Monitoring
• Monitor inbound and outbound integrations.
• Troubleshoot integration failures and coordinate fixes.
• Work closely with middleware and technical teams to ensure data integrity.



Data Management & Security
• Perform data uploads, corrections, and mass updates.
• Maintain and administer Role-Based Permissions (RBP).
• Support audit, compliance, and security-related activities. Continuous Improvement
• Identify process improvement opportunities.
• Reduce recurring incidents through proactive monitoring and optimization.
• Contribute to service excellence and operational stability. Mandatory Skills
• SAP SuccessFactors Employee Central (EC)
• Employee Central Global Benefits
• Employee Central Time Off
• 3+ years of hands-on EC BAU/AMS support experience
• Strong configuration knowledge in:
• Foundation Objects (FO)
• MDF Objects
• Business Rules
• Workflows
• Role-Based Permissions (RBP)
• Position Management
• Experience with ITSM tools (ServiceNow, Jira, Remedy, etc.)
• Incident, Problem, and Change Management
• Regression testing and release support
• Integration monitoring and troubleshooting Preferred Skills
• SuccessFactors Time Sheet
• Employee Central Payroll (ECP)
• SAP CPI / SAP Integration Suite
• IAS / IPS
• Data Retention Time Management (DRTM)
• Story Reports / Canvas Reports
• ITIL Foundation Certification
• SAP SuccessFactors Employee Central Certification Experience
• 5-9+ years of overall HRIS / SAP HCM experience.
• Minimum 3+ years of dedicated Employee Central BAU/AMS support.
• Experience in at least 2 full-cycle SuccessFactors Employee Central implementations or ownership of multi-country/global BAU support environments. Location & Support Requirements
• Willingness to participate in on-call support rotations.
• Ability to support planned maintenance, deployments, and change windows as per SLA commitments.
• Strong stakeholder management and communication skills.

📌 SAP SuccessFactors Employee Central (India)
🏢 Hexaware Technologies
📍 India