Job Title: Customer Relationship Executive Company: SharePal

Location:
Kolkata | Remote Employment Type: Full time Compensation: ₹3.5 – 4.5 LPA About SharePal SharePal is a peer-to-peer gear and lifestyle rental platform operating across 13+ cities in India. We believe in Own Less, Live More, and we’re rebuilding customer support around one idea: every customer should know exactly who is looking after them.

About the Role
Today, support is ticket-based and each person owns one step, so customers keep repeating their story. We’re moving to a city-based model where one owner follows the customer from first message to pickup. As a Customer Relationship Executive, you’ll work remotely and be assigned a SharePal city to own, building real relationships with its customers, not just closing tickets. Key Roles & Responsibilities ? Own the customer journey, first message to order completion
• Handle all tickets and calls from the customers in your assigned city across verification, delivery and order completion
• Resolve order issues as they happen
• Take sales calls for your assigned city ? Coordinate with every team
• Work closely with your assigned city’s warehouse team and all central teams to resolve issues quickly
• Learn the rental process end to end ? Build the relationship




• Know each case so customers never have to retell their story
• Stay in touch with customers, especially when something goes wrong ? Escalation, feedback & fixes
• Act as the escalation point for your city group
• Take recurring customer issues to the teams that can fix them What We’re Looking For
• Genuine interest in building meaningful, long-term customer relationships
• Confident communication with customers on calls and tickets, in Hindi and English
• Ability to connect with customers and internal teams to get things moving
• A calm, kind approach and the ownership to see a case through from start to finish
• A reliable internet connection and a quiet workspace for remote calls
• Have completed their graduation . What you will own : ✅ Real ownership: You own every customer’s experience, from first message to order completion ✅ Paid for the relationship: Incentives grow with the positive reviews you generate ✅ Help build the model: Shape how customer support runs, city by city ? If this sounds interesting or is what you're looking for Apply here Or share your updated resume at [email protected] #Hiring #KolkataJobs #RemoteJobs #CustomerSuccess #CustomerExperience #CustomerSupport #SharePal

📌 Customer Relationship Executive (Kolkata)
🏢 SharePal.in
📍 Kolkata