Location:
Remote, India Compensation: ₹10–20 LPA

Working Hours
6 PM – 4 AM IST (US business hours)

Experience:
1–5 years preferred About Harness Harness (harnessinsure.com) is a venture-backed, AI-native commercial insurance brokerage in the US. We're using AI to transform how small businesses—contractors, restaurants, and other Main Street businesses—buy insurance. We're growing fast and looking for exceptional customer-facing professionals to join our intake team in India.

What you'll do
You'll be the first human interaction for US business owners who have requested insurance quotes.
• Handle back-to-back, 15–30-minute inbound intake calls with American business owners.
• Ask detailed questions to understand their businesses, operations, insurance requirements, and underwriting information.
• Navigate complex application forms while keeping customers engaged and moving the conversation forward.
• Handle impatient, demanding, skeptical, and occasionally difficult customers with confidence and professionalism.
• Accurately document information in our CRM and warm-transfer completed applications to licensed US sales representatives.
• Manage follow-ups and ensure promising leads don't fall through the cracks. This is a high-volume phone role, not a traditional customer support or backend operations position. Who we're looking for
• Exceptional spoken English—clear, natural, confident, and easy for American customers to understand.
• Experience handling US customers over the phone, preferably in inbound sales, customer success, or US voice processes.
• Strong listening skills, patience, empathy,



and the ability to think on your feet.
• Comfortable handling difficult customers, objections, and unscripted conversations.
• Extremely organized and detail-oriented. Accuracy matters.
• High ownership, strong work ethic, and the ability to work independently.
• Insurance experience is a plus, but not required. We'll train you. The reality of working here We're an early-stage startup, not an established corporate operation.
• Expect back-to-back customer calls throughout your shift.
• Our processes are imperfect, and workflows, scripts, and software may change every week.
• You'll encounter ambiguity, operational bottlenecks, and situations without an existing playbook.
• We expect you to solve problems, adapt quickly, proactively suggest improvements, and take ownership rather than wait for instructions.
• The pace is intense, and the learning curve is steep. If you're looking for predictable processes, low call volumes, or a conventional 9-to-5 support role, this probably isn't the right opportunity. But if you enjoy speaking with customers, thrive in fast-moving environments, and want to grow with an ambitious startup, we'd love to hear from you. Compensation: ₹10–20 LPA, depending on experience and demonstrated ability.

How to apply
Send a short introduction with your experience handling US customers, your current role, and why this chance interests you. Bonus: Include a 60-second voice introduction explaining how you handle an impatient American customer. #Hiring #CustomerSuccess #InsideSales #USVoiceProcess #RemoteJobs #StartupJobs #IndiaHiring

📌 Customer Intake Specialist — US Commercial Insurance (India)
🏢 Harness
📍 India