Company Description Shree Rakhi is India’s largest manufacturer of Rakhi's, dedicated year-round to the festival of Raksha Bandhan and its tradition of the bond of protection. With over 70 years of experience, the company has deep roots in India’s cultural and festive landscape. Shree Rakhi has grown into a recognized national brand, supplying products across villages, towns, and cities throughout India. The organization focuses on consistent quality, timely delivery, and wide distribution to support retailers and partners in every region.

About the Role
We are looking for an experienced Operations Executive to take complete ownership of the Order-to-Cash (O2C) cycle for our corporate accounts. In this role, you will be the primary point of contact for our B2B clients, ensuring their orders are processed, tracked, and fulfilled seamlessly. The ideal candidate has a strong commercial understanding, excellent coordination skills, and the ability to manage the entire lifecycle of a customer order from placement to final delivery and payment collection.

Key Responsibilities
(Order to Fulfillment Focus):
• End-to-End Order Management: Manage the entire order lifecycle for corporate customers, ensuring 100% accuracy and on-time fulfillment.
• Commercial Documentation: Generate and manage Sales Orders, Proforma Invoices, Tax Invoices, Debit/Credit Notes, and E-Way Bills.
• Cross-Functional Coordination: Act as the central hub between Sales, Accounts, Factory, and Warehouse teams to ensure smooth production and dispatch of customer requirements.
• Logistics & Dispatch:



Visit and coordinate with the Factory and Warehouse whenever required to resolve bottlenecks and expedite order fulfillment.
• Client Servicing: Manage day-to-day relationships with existing B2B clients, proactively resolving queries, grievances, and tracking post-sales delivery status.
• Receivables Management: Track customer payments, coordinate with the Accounts team for reconciliation, and ensure proper account hygiene and timely collections.
• Process Improvement: Utilize data, Excel/Google Sheets, and AI tools to improve reporting, order tracking, and operational efficiency.

Requirements:
• 4-6 years of relevant experience in Sales Operations, Order Management, Commercial Operations, or B2B Client Servicing.
• Proven experience handling end-to-end order fulfillment for corporate/B2B customers (preferably in manufacturing/trading/physical goods).
• Strong practical knowledge of commercial transactions, invoicing, E-Way bills, and receivables.
• Fluent in English and Hindi with excellent communication skills to manage corporate clients.
• Strong working knowledge of Excel/Google Sheets; comfortable using modern tech and AI tools for productivity.
• High ownership, robust problem-solving skills, and the ability to follow up relentlessly with internal factories/warehouses. What We Value We value people who build trust through integrity, earn loyalty through consistency, and take ownership with a bias for action. Someone who is curious, patient, adaptable and eager to learn, works as a team player, uses AI and technology intelligently, and has the stability and genuine intent to grow with the organisation.

📌 Operations Executive (Kolkata)
🏢 Shree Rakhi
📍 Kolkata