Experience:
5+ Years Job Overview We are looking for candidates with solid hands-on experience in Workday and Level 2 (L2) application support. Hands on experience with Payroll and HCM is also required to support HR-related business processes and resolve application issues.
Key Responsibilities
• Provide L2 application support for Workday.
• Troubleshoot and resolve Workday application issues and service requests.
• Support Workday HCM and Payroll-related processes.
• Analyze incidents, identify root causes, and resolve issues within agreed SLAs.
• Manage support tickets and coordinate with L3 teams for complex issues.
• Support Workday business processes, employee data, and configuration-related issues. Required Skills Primary Skill: Workday
• Experience in Workday L2 Application Support or Production Support.
• Knowledge of Workday HCM and Payroll processes.
• Experience in incident management, troubleshooting, and ticket resolution.
• Familiarity with ServiceNow or similar ticketing tools. Experience Required: 2–3+ years in Workday, preferably with hands-on L2 support experience.